About Us:

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs. A key component of our logistics and supply chain footprint are our CastleGate Forwarding services. We are scaling a global digital freight forwarding business and developing a differentiated experience for importers, who want to be part of a supply chain for the e-commerce age. 

Job Description:

• Manage day-to-day operations from order management to ocean operations and documentation. Systematically monitor exceptions and provide timely resolution.
• Proactively monitor and drive the operational performance, process adherence and KPI fulfillment of our overseas agent. 
• Identify root causes of consistent operational hiccups and fill the process gap structurally.
• Provide ad-hoc support in data and reporting tasks in the scope of order management, ocean operations and documentation.
• Proactively align with internal and external stakeholders on overall operational performance and adherence.
• Work cross-functionally with stakeholders (including sales&services teams and external vendors) on designing and implementing various operational programs.

Key Qualities/Skills required:

• Structural and clear in communications - able to illustrate the issues/opportunities/challenges in the complex logistics operations in a clear way
• Presentable - able to work with external partners on behalf of CGF in building partnerships and handling exceptions
• Data-driven decision making - able to make sound decisions with the support of data, and able to justify the decision with data in the operations full of ambiguity
• Experience in process management - able to monitor process adherence, identify process loopholes and drive process optimization.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.