OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). 

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

We are looking for Senior Manager who would lead multiple Scrum teams to build next generation Zuora products 

Responsibilities

• Top priority is ensuring she/he is enabling delivery of high-quality working software by the end of each two-week sprint.
• Manages multiple scrum teams effectively to deliver roadmap items. 
• Keeping team’s motivated, continuous learning, encouraging innovation, and working with HR partners to drive Zuora culture.
• Foster and grow engineering talent, and ensure that team and individuals’ incentives are aligned with Zuora’s overall vision
• Able to have difficult conversations, challenge engineering teams to do more and build high-performing teams.
• Collaborate with  cross-functional teams like product management, user experience (UX), Implementation teams, Product Marketing to solve roadblocks, conflicts and ambiguity.
• Able to provide technical thought leadership, challenge design, adopt best engineering practices.
• Perform detailed reviews of engineering meterices and implement plans to increase team’s velocity, reduce Product bugs & build better products.
• Continuously improve team’s composition by hiring & retaining top talent at all levels & geographies.
• Lead continuous improvement in CICD processes and adoption of agile best practices 
• Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
• Raise the bar on engineering practices by continuous evolution of coding practices  
• Manage engineering budgets, staff allocations, Infrastructure spend so that we stay within budget and get best ROI on engineering spend.
• Work with contingent/contract workforce to make sure we are following consistent engineering practices across teams and bring accountability.

Qualifications

• BTech/BE/BS/MS/PHD in Computer Engineering discipline or relevant degree.  
• 13+ years experience specializing in software engineering
• MUST grew-up in a career through the SDE1-SDE3 hierarchy.
• 6+ years of people management experience
• Strong track records of building microservices, distributed software systems and worked on modern tech-stack like Java frameworks, Python, Relational & NoSQL databases
• Able to understand AI/Machine-learning concepts so that he/she is able to implement certain features effectively in products. 
• Extensively worked on cloud-ecosystem like AWS, Azure & Google Cloud.
• Knowledge of domains like payment methods, payment gateways, payment wallets, Order to cash will be an added advantage.
• Expertise in driving cultural changes in engineering teams are highly desirable
• Solid understanding of Agile methodology and hands on experience to run agile ceremonies will be very important.
• Flexibility to travel and work across time-zone will be very important for this role 

• Excellent verbal and written communication.
• Solid understanding of CI/CD, DevOps, JIRA, and other software development applications