Role:  UX Copywriter (FTC - 6 months)

Location:London, Canary Wharf (Hybrid; 2-3 days onsite)

ROLE MISSION

To partner with our client, working alongside product owners, designers and developers, writing UX and supporting copy that explains how personal finance products work, and compel readers to become customers. You’ll take a lead role in the development of personal finance product experiences and supporting content, developing a world-class app and web experience: you’ll be the voice of UX writing and ToV in your project team.

THIS ROLE IS RIGHT FOR YOU IF...

• You have experience of developing copy for apps and websites, advocating for great user experience and collaborating with a range of stakeholders, including product owners, designers, lawyers and compliance officers.
• You have a strong understanding of UX best practices, micro copy, testing and iterating journeys.
• You’re able to turn complex ideas into clear, concise and compelling copy.
• You work well on your own to develop initial drafts of everything from UX copy to supporting FAQs, and then collaborate with the project stakeholders to achieve sign-off for assets.
• You’re happy dealing directly with legal and compliance stakeholders as well as product owners
• You enjoy working with other writers to refine standards and guidelines – this will involve peer review and collective critiquing of work along with contributing to a growing toolkit of writing resources.

ABOUT THE TEAM YOU WILL BE JOINING

You’ll be working directly in the client's in-house copy team and they will manage your workload and support you. Your projects will cover a range of UX writing across our public and secure apps and websites, working directly with stakeholders, often autonomously.You will be mostly based at home, with visits to the client offices in either Northampton or Canary Wharf 1-2 times a week

WHAT YOU WILL BE DOING IN YOUR ROLE

• Writing UX and supporting copy that explains how a personal finance product works, and compels your reader to become a customer
• Using insights and customer testing data to iterate journeys and make them more engaging and effective
• Advocating for customers, working with stakeholders to balance their needs against commercial goals and regulatory responsibilities.
• Getting to grips with the client’s brand and TOV guide, and applying them in everything from UX copy to product pages and FAQs
• Managing your own workload and diary, communicating with stakeholders to set priorities and deliver work on time
• Working with stakeholders to use financial regulations to improve the customer experience rather than hinder it.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Demonstrable background in writing for websites and mobile applications
• Strong understanding of branding, TOV, content strategy and experience working with other teams in an agile environment
• Ability to pitch ideas and explain reasoning
• Experience working directly with stakeholders from various teams, managing their feedback and resolving challenges
• Experience working in agile product development teams
• Experience editing the work of other writers
• Experience of writing copy in a regulated industry or business is preferable (experience of Financial Services would be great but not essential)

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 8823

#LI-TM1 #LI-Onsite

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.