We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Overview:

We are part of an exploding industry where we have conquered the global market and are growing our European team. We are looking for an Associate Customer Engagement Manager for the Italian Market to join our Customer Success department in Milan or Copenhagen. Our team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses worldwide. You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot.The role requires special attention to driving optimal implementation in line with our company values and guidelines. 

Trust is our motto. The goal is to showcase and deliver long-term value to our clients.

It is essential that you are a team player, have a passion for talking to customers, are a quick learner and have a positive attitude to change and problem-solving. It also requires structure and project management skills. This is mainly a phone-based role, therefore flexibility and an agile approach will be needed.

We value these 4 key behaviours very highly - Team player - Instilling Trust - Self-awareness - Decision Making and timeliness.

 

What you'll be doing:

• Product adoption management - you will guide businesses in adopting our product
• Driving optimum adoption of Trustpilot to customers, ensuring commercial success.
• Portfolio Management
• Define a strategic approach to driving business development with the given portfolio. - Creates and hunts for new business opportunities.
• Sales & Business Acumen
• Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
• Excellent communication skills
• Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
• Be a Trusted Advisor
• Building strong and trustful relationships with our customers by delivering top-notch consultancy support.

Who you are:

• Fluent in Italian - along with English working proficiency
• You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software.
• You have some experience in building relations with multiple stakeholders internally and externally
• A proven track record in driving successful project delivery
• Adept at finding solutions and challenging the status quo
• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
• Proactive mindset
• High Energy - likes working in a fast-paced environment

What's in it for you?

• On-going career development, training and one-to-one coaching via our in-house enablement team
• Hybrid working model 2/3 days on site and the rest working from home
• A  lucrative commission structure, company bonus and benefits
• 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-KW1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.