At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.   When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.   Associate Global Program Manager (Product Feedback & Insights)   Why We Have This Role   A Global Program Manager (Product Feedback & Insights) at Qualtrics is responsible for the success of one or more programs within our Products & Engineering organization. You will work closely with product managers, engineers, frontline team members and other cross-functional teams and stakeholders, to develop processes and systems to engage with customers and collect feedback along the Product Development Lifecycle.  You will identify organizational requirements, set goals and measure progress on key metrics, define and prioritize program roadmaps, and create operating models, tools/systems and communication paths to maximize the efficiency of the broader organization.   How You’ll Find Success

• Thrives on creating new programs and systems and enabling others to be more efficient
• Self-starter who can identify process improvements, relevant metrics and build operating models that facilitate management of the program and reporting across various stakeholders
• Extremely organized and able to juggle multiple priorities at once
• Able to work with internal and external stakeholders across all levels
• Highly communicative with internal and external stakeholders to build engagement and trust
• Able to work with internal and external stakeholders across all levels

  How You’ll Grow

• You’ll be responsible for the success of one or more programs (which may span multiple teams and stakeholders)
• Interact with leaders from all facets of the Product, UX, and Engineering Organization as well as Marketing and Frontline Team members
• Gain exposure to various Product Feedback & Insights methodologies and tools spanning the Product Development Lifecycle
• Gain exposure to work performed by Data Science & Analytics, Methods & Practice, and Engineering  Operations
• People in this role can grow to lead Product Experience teams and functions

  Things You’ll Do

• Launch a new product Preview Program
• Manage Preview projects for 2-3 strategic product innovations, ensuring customer engagement and validation
• Lead quarterly planning and management of at least one customer advisory board (focused on a use case or vertical industry)
• Enable efficiency through the development of resources, playbooks, and reporting mechanisms

  What We’re Looking For On Your Resume

• Demonstrated success delivering on cross-functional programs
• Strong interpersonal and communication skills.
• Ability to create resources, how-to guides, and other enablement materials
• Ability to create project plans and manage to tight deadlines
• At least one year working closely with Product Managers in a B2B Saas company
• Proficiency in Qualtrics platform, coda, and knowledge of databases is a plus

  What You Should Know About This Team

• Qualtrics Product Feedback & Insights Team (PFIT) is responsible for running all customer engagement, feedback, and experience insights programs and systems across the Product Development Lifecycle.
• Product Managers across seven product units depend on us to recruit customers for Preview programs, manage and run advisory boards, and deliver insights on where our products can be improved.
• We are responsible for working with the Product teams to bring the most strategic and exciting product innovations to our customers and ensure ongoing feedback and continuous improvement

  Our Team’s Favorite Perks and Benefits

• $1800 Yearly Experience Bonus
• We believe in sharing Qualtrics' success which is part of the compensation for all employees
• Wellness Reimbursement
• Engaging in-office events celebrating holidays & special occasions
• We are based in Seattle with most of our Product, UX and Engineering teams making it easy and fun to develop relationships with our key stakeholders

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range$83,500—$158,000 USD