If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Big Accounts Lead  you will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded restaurants in your city.

THE JOURNEY

• Be the main contact for Glovo’s top partners in the food category, building a win-win relationship through consistent and proactive communication, identifying their needs and working as a team to get the best out of the partnership.
• Build, maintain and grow relationships with C level contacts
• Be in charge of contract renegotiations, achieving the best deal for both parties, focusing on Glovo’s profitability and growth. 
• Analyze data to find opportunities to improve Glovo’s profitability, partner’s growth and experience.
• Get a bunch of exposure and responsibility within the Company on the Local and Regional areas.
• Dive deep on Glovo’s operations to be able to anticipate and flag possible impacts on the partner's side, making sure we always deliver the best service to our customers.
• Draw and execute strategic plans to help the restaurants grow through promos negotiations, marketing activations and menu performance (selling items, Conversion Rate, cross selling and upselling) . 
• Push to get operational efficiency of our partners

• Partner satisfaction
• Partner growth and Orders
• % Of orders in promo paid by partner
• Achieve other revenues from assets / Monetization
• Operational Kpis that affect UX, such as order cancellations due to partner,Wrong or missing items or waiting times
• Activate Partners new stores

• Growth and Monetization local teams
• Operations and Expansion local teams
• Finance local team
• Partner support and Content teams
• Tech support team
• Brand & Commercial Global team

WHAT YOU WILL BRING TO THE RIDE

• At least 4 years of experience in high-performance business consultancy, account management or fast-growing company.
• Bachelor in Business Administration, Marketing or Engineering is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
• Problem solver, data-driven with an analytical approach
• Strong commercial, cood communication and interpersonal skills.
• Project management skills, highly organized and detail-oriented.
• Computer literate; good knowledge of Google Docs and MS Office (especially Excel)
• Excellent Portuguese and English skills.
• Comfortable working in a high growth and high-performance start-up with a fast pace. 

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!