At SumUp, we are motivated to empower small businesses across the globe. We believe anyone can run a thriving business, and we support them by de-hassling their lives and offering simple and affordable tools to manage payments, finance and customer relationships. Our vision as a global fintech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in 30+ countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants.Our boldness, startup mindset, empathy and love for product foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow.

What You'll Do In This Position

You’ll be responsible for creating CRM journeys, campaigns, and strategies to enhance our merchants’ experience through the lifecycle. For that, you’ll need to:

• Run medium complexity analyses to report on projects performed and suggest new projects to impact specific KPIs;
• Have clear knowledge of CRM metrics, channels, strategies, and familiarity with CRM tools; 
• Manage entire medium to high-complexity topics from the business, dealing with multiple relevant KPIs from each topic;
• Have acute business sense and problem-solving in order to deal with higher-level stakeholders on complex matters (with the leader’s guidance).
• Monitoring the competition and the market in order to identify opportunities for new Direct Marketing actions and ensure that actions are aligned with the target audience.
• Meeting or generating demands to improve existing segmentations in the Commercial and Operations areas, with regard to prices and/or product assortment, so that customer behavior studies support marketing actions and contribute to achieving results.
• Preparing and suggesting improvements to campaign measurement reports in order to help monitor the marketing strategy.
• Carrying out customer mortality and life cycle studies in order to monitor rates and map points for improvement in actions.

You'll be a great fit for this position if: 

• SQL Knowledge (medium/basic)
• Excel/Sheets knowledge (advanced)
• Customer Success Knowledge 
• Marketing Cloud or similar (advanced)
• At least 2 years working with CRM
• Project Management (medium/advanced)
• Content writing (basic/medium)
• English (medium/advanced)

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.