Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Are you a talented marketing generalist looking for an exciting opportunity to build modern customer experiences that inspire customers to take action? Are you interested in joining a fun and growing team that’s focused on maximising revenue by building strong customer relationships? If so, the Customer Lifecycle Marketing team could be the perfect fit for you!

You’ll design and launch scaled and targeted campaigns that deliver immediate customer value, while also working seamlessly with other customer touch-points (e.g. in-product, sales and customer education). Through this work, you’ll become an expert at developing growth tactics. You’ll deploy those tactics using modern marketing channels such as chatbots, product tours, banners and in-app messaging, as well as scaling traditional channels such as email.

You’ll also be a major contributor to broader cross-functional strategies and campaigns, working closely with other teams, including Growth, Sales, Product Marketing and Product Management.

What will I be doing? 🚀

• You’ll oversee the development of our customer/user messages including, but not limited to, product update announcements, customer newsletters, service messages, and customer satisfaction surveys
• Leverage customer data and analytics to create highly targeted audience segments — ensure that all messages are sent to the right people at the right time through the right channel
• Be a brand steward ensuring our brand promise and story are consistently being represented in all messages being created
• Report out to key stakeholders on our future plans, and our project results
• You’re the most organised person you know. That’s why you’ll be great at creating and managing our customer communication calendar, ensuring timely communication of critical business initiative
• You’ll also safeguard our customers from over-messaging. While it’s tempting to tell our customers about all the cool stuff we do, nobody likes too many messages :)
• Working with your friends in marketing, sales, customer support, research and product, you’ll define the correct message, audience and timing of our messages

What skills do I need? 📖

• You have 2+ years of experience in a marketing role, or 4+ years in customer service, customer success or a similar/relevant field
• You love to build relationships and delight customers because you know loyal customers equals higher LTV. And you don’t need to google “LTV” ;)
• You love the written word - you can create compelling marketing copy that sells and inspires action
• You’re organized, can hold your own around both technical and creative thinkers alike and can explain how we use data to do our jobs
• You have experience with marketing platforms to send communications and are comfortable with analytics tools like Tableau
• You’re a team player, and your former colleagues will say that you collaborate well with others to get the job done. This is key for this role
• You thrive in ambiguous situations and love to build things from scratch

Bonus skills & attributes 🙌

• You are an Intercom expert

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Commuting is a breeze with our generous public transport allowance
• Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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