Customer Service Advisor – Maidstone Office with the opportunity for Hybrid Homeworking once key milestone are met 

Agilisys in partnership with Kent County Council

£21,620 Full Time rising to £22,010.56 from 1st April 2024 (able to work towards £23,420 through key milestones/experience)  

Are you interested in helping the residents of Kent? 

Do you have a passion to make a difference in someone’s life? 

Do you have the following skills to take on this position? 

• Great listener & empathetic 
• Strong communicator  
• Professional approach 
• Reliable, motivated & organised 

• Problem solving with a view to provide resolutions.  
• Computer literate & ability to operate multiple systems effectively. 

If you can answer ‘Yes’ to all the above, then we might be a match for you! 

All employees must provide evidence of their eligibility to work in the UK, before commencing employment, by furnishing copies of the specified documents 

We have Full-time positions available for an inbound telephony role. Our operating hours are Monday-Friday between 08:00 – 18:00 with a rotating shift assignment of the below following training:

• 08:00-16:00
• 09:00-17:00
• 10:00-18:00

Our current planned induction date: Monday 18th March 2024 

Closing date for applications: Friday 8th March 2024

At Agilisys we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK. 

We are looking to hire enthusiastic, flexible, and driven Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.  

Our office is based in the heart of Maidstone (ME14), with local car parking available. You will be required to be within a reasonable commuting distance from our office.  

We are currently operating a hybrid work model, split between our office and homeworking, where a strong/stable WI-FI connection is required. You will be required to be available for induction attending the office for at least the first 3 weeks. Hybrid working requires 2 days in the office as a minimum. 

Working at Agilisys in collaboration with Kent County Council, you will be the first point of contact for residents and visitors to Kent. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.  

Role Responsibility 

• To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s.  

• To deliver a high level of Customer Service in line with our client’s quality standards. 
• To handle a wide range of enquiries using various Service systems and processes including complaints. 
• To communicate effectively (written & verbal) 
• To be professional, helpful, welcoming, and pleasant to customers and colleagues. 
• To be able to remain calm in all situations, with a polite and courteous manner. 

• To meet data protection and client confidentiality requirements. 
• Desirable to have some knowledge of how local authorities or other large organisations operate. 

Agilisys Package 

We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below: 

• Starting salary of £21,620, rising to £22,010.56 from the 1st April 2024 including a structured salary progression up to £23,420 able to work towards £23,420 through key milestones/experience.
•  Training provided to gain new skills and experience.  
• A comprehensive career framework to support your development needs. 
• Exclusive access to a suite of Wellbeing services.  
• Flexible working. 
• Dress code - smart /casual. 

• 25 days annual leave, plus bank holidays based on a full-time position  
• Pension Scheme. 
• Health Insurance. 
• Buy & Sell Annual leave. 
• Cycle to work Scheme. 

• Dental cover.  
• Life Assurance 
• Health assessments 
• Free independent mortgage advice. 
• Discounted gym memberships. 

• Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation. 
• Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme. 

Agilisys Values 

• Passion  

• Innovation  

• Integrity  

• Partnership  

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.