Prague (Hybrid)

JOIN OUR #1-RANKED DATA PRIVACY COMPANY

The Cookiebot Customer Success Team of Usercentrics consists of motivated, customer-oriented and entrepreneurial colleagues, who are one of the many faces of our company.

We help our customers navigate safely through the data privacy jungle by working closely together with them and as a team. We are strategists, analysts and support specialists and our highest priority is proactively uncovering trends and our customers’ needs to always provide the best solution and service.

Depending on your skills and interests, you will receive your own client portfolio consisting of Premium customers and besides your daily work you will also get responsibility to initiate and execute your own projects and tasks.

You are a perfect match, if you are tech enthusiast, want to gain the general technical product knowledge and like dealing with tools like Salesforce, Jira, Slack and others.

• Own and develop a portfolio of Premium customers

• Ensure the highest standard of customer satisfaction during the transition from the Sales to Customer Success Department

• Support implementation of the Usercentrics/Cookiebot CMP for Premium customers

• Serve as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholders

• Be accountable for retention and adoption

• Identify and realize up- and cross-sell potential within your own customer base

• Deliver and communicate value for our customers, throughout the entire customer lifecycle

• Help your customers achieve their desired outcomes out of using Usercentrics

• Nurture relationships that will garnish strong references and generate referrals

• Maintain close cooperation with your colleagues from the Sales, Product and Technical Support departments

• Continuously gather the feedback from customers to improve Usercentrics solutions

• A Bachelor’s degree in the fields of economics, IT, communication or similar

• Strong communication and negotiation skills, comfortable with presentations and acting professionally when dealing with customers

• A capability of building up and navigating long-term relationships with your customers 

• A high affinity for IT and strong analytical and conceptual skills

• Experience in customer service and software/technology products (especially in the B2B area) is a plus

• Experience with Ad-Tech and online advertising is a plus

• You feel comfortable in a dynamic environment and are flexible to adapt quickly to changes

• Business professional English skills in writing, reading, and speaking (C1 or above)

• Additional language skills (e.g. German, Spanish, French or Italian) at business level are a big plus

• You are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty

• Joining Usercentrics/Cookiebot means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially minded who build our success story together

• We have offices located in Munich, Copenhagen, Odense, Lisbon and Prague, but you can also join us remotely. Our colleagues are working from Belgium, Canada, Cyprus, The Netherlands, The United Kingdom and many more locations

• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive

• Your work-life balance is important to us too, so we offer flexible working hours and the opportunity to work from other locations (in accordance with our company policy)

• Get involved! At Usercentrics, every employee has a voice as it is extremely important for us to have everybody represented, and we see it as a huge benefit for both the company and for the people who work here

• We always remember to have fun along the way, both in our day-to-day work and at our regular team events - or online, to accommodate current restrictions

• A steep learning curve in a dynamic startup environment with a high career growth opportunity