If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

 

YOUR RIDE

As a Data Support Analyst, you'll help users across the whole of our Glovo data community track down data issues and help get them fixed.  This is a role in Glovo for a candidate with initiative and business acumen, as well as strong SQL and analysis skills.   You'll triage the issues that come in to identify their priority. You will also do some creative data detective work to find out what is really going on - which will mean you'll need to have your finger on the pulse of our rapidly changing business. Once you've worked out the root cause, you'll pass it to the right people to get it resolved, which means you'll develop a network of contacts from Data Engineering teams to key analysts around the company.  For high priority issues you may need to crack the whip to get things moving!     And, of course, you'll keep our users informed every step of the way.

 

THE JOURNEY

On a typical day you will:

• Contact users to clarify issues on the tickets they raised

• Chase teams to resolve high priority tickets in their queue

• Compare data queried across different tools

• Querying data products in our S3 data lake

• Identify potential issues in data products and data source

• Looker: Troubleshoot data in explorers and dashboards.

• Stay on top whether for data definitions, data catalog, recent changes to business processes or software infrastructure

• Manage small scoped projects

• Continuous improvement: 

  • Spot pattern and repetitive issues i.e :Root cause analysis & diagnosis and take actions on it either within the area of data support process or with other recurrent issues which would require checking with DE, DA or DS team

  • How to improve support to Data comminuty 

 

WHAT YOU WILL BRING TO THE RIDE

• Excellent SQL skills  (Starburst or Trino experience is desirable)

• Knowledge of visualisation tools i.e: Looker experience is highly desirable.

• Knowledge of DataMesh is a bonus

• 2-4 years of experience data querying

• Project management experience

• Troubleshooting skills

• Experience with Atlassian suite is highly desirable (Jira & Confluence)

• Python skills are desirable

• A bachelor's degree in a quantitative field

• Strong verbal and written communication skills in English. Spanish is desirable.

• Ability to build relationships with stakeholders

• Ability to multitask and prioritise work

• Excellent organization skills (detail-oriented, routinely meets deadlines)

• Self-motivated and enthusiastic

• Ability to work under pressure and adapt to a fast changing environment

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

 

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

 

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!