”As our company continues to expand, we find ourselves in the need to recruit individuals to manage key client relationships across various industries. In this role, you will be responsible for cultivating and nurturing relationships with some of our most significant clients, contributing to our overall success”

Jonatan Runerberg Schultz, VP MIT @ Scrive

You will be a part of…...an international environment with offices around Europe with our headquarters in Stockholm, Sweden. You will join a fast and innovative environment and be part of an entrepreneurial and great-positioned company, growing at an exciting pace. Scrive is filled with caring, smart and committed people who know that we need to collaborate to win. We care about each other and challenge ourselves and each other in our strive to be better and grow, both as individuals and as a company. Our aim is, that a few years from now, you will be able to say; “We did that, I was a part of the Scrive Story.”

We are looking for an Enterprise Customer Success Manager to join our team. The role will play a critical part in our international expansion when targeting and taking great care of enterprise-sized customers across multiple industries.

Our head office is in central Stockholm and we also have offices in Copenhagen and Oslo. If you’re located in any of these locations you can of course work from there, but we apply a flexible work model which makes it possible for you to work from anywhere within the EU. 🌍

Your challengeAs an Enterprise Customer Success Manager, you will be responsible for a sizable portfolio of Important customers, making sure that they make the most of their investment in our services.

In your everyday work, you will:

• Secure an optimal onboarding experience and create strong and lasting relationships.

• Organise and lead projects both internally and with our customers.

• Create and follow up on plans for implementation, retention and growth.

• Strive to steadily increase customer satisfaction, develop new ideas and push the boundaries of the customer’s mindset. 💡

• Gather and maintain industry knowledge relevant to your portfolio.

• Educate and update your customers on new features and releases.

• Cross functional cooperation internally such as legal, tech and solution engineering.

• Manage proactive anti-churn work according to a success strategy that you will continuously help to deliver.

• Create opportunities for growth together with a commercially responsible resource

• Work closely with internal resources within Marketing, Product and Solution Engineering to manage your portfolio and creating pipeline

Who we think you areTo succeed in the role as a Enterprise Customer Success Manager, you will need to have:

• Around 5 years of experience from working with B2B and Enterprise Success

• People skills (meaning: being a great listener, humbleness, and a genuine curiosity to learn more about others)

• Enjoy building high credibility, both internally and with customers

• Experience within digitalisation, preferably within SaaS

• Have a keen technical interest and a solid understanding of IT environments

• Fluent in English, both in writing and speaking

• Valid EU work permit

🌟 Also, big bonus points if you have:

• Experience from Sales

• Experience of high growth/scale up environment

• A university degree

In this role we see that you are solution oriented, result oriented, self reliant, structured and strategic thinking. We’re using a competence-based recruitment process where those competences will play an important role.