Brief Overview of Position

Wayfair is looking for Design Specialists to join our team who are passionate and relentlessly focused on driving sales target metrics, building personalized connections, and creating an environment that invites and inspires our customers. 

Location

Wilmette, IL

Essential Functions  

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. 
• Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases. 
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up).
• Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views). 
• Share your expertise in fabric & finishes, bringing awareness to performance, texture and durability characteristics as well as market trends using digital and physical swatches. 
• Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership. 
• Meet or exceed sales and customer satisfaction targets, and other established KPIs. 
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment and substitutions. 
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations. 
• Drive sales in store by building personalized connections with customers through genuine questions and thoughtful conversations to best understand their needs. 

Experience Qualifications

• 1-3 years Sales experience, including working with high price-point products (preferably in a design related environment). (Required) 
• 1-3 years Delivering strong sales results and building customer portfolios. (Required) 
• Experience in design such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles and trends, etc). (Preferred) 
• Experience leveraging CRMs/POS/ and design software such as AutoCAD, Sketchup, Revit, etc. (Preferred) 

Skills and Abilities

• Passion for design, great customer service and a drive to exceed sales targets. (High proficiency)
• Strong organization, self-motivation, communication and relationship management skills. (High proficiency)
• Ability to form personalized B2C relationships and build a customer portfolio. (High proficiency)
• Demonstrated ability to work within a team sales environment. (High proficiency) 
• Track record of thriving in a fast paced and changing environment. (Medium proficiency)
• Ability to work a flexible schedule, including nights, weekends, and holidays. (High proficiency)
• Ability to learn and adapt to a vast product catalog. (Medium proficiency)
• Comfortable with technology including mobile applications, google tools, and portable devices. (High proficiency)

Physical Demands 

• Stationary Position - Frequently 
• Move/Traverse - Frequently  
• Stationary Position/Seated - Rarely 
• Transport/Lifting - Frequently (50 lbs)
• Transport/Carrying - Frequently (50 lbs) 
• Exerting Force/Pushing - Frequently (50 lbs) 
• Exerting Force/Pulling - Frequently (50 lbs) 
• Ascend/Descend - Frequently  
• Balancing - Frequently  
• Position Self/Stooping - Frequently  
• Position Self/Kneeling - Frequently  
• Position Self/Crouching - Frequently  
• Position Self/Crawling - Occasionally 
• Reaching - Frequently 
• Handling - Constantly 
• Grasping - Constantly 
• Feeling - Constantly  
• Communicate/Talking - Constantly  
• Communicate/Hearing - Constantly  
• Repetitive Motions - Frequently
• Coordination - Frequently

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.