About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

We are looking for an experienced IT Support Specialist to reinforce our team in Sophia-Antipolis, our main R&D dev site.  As an IT Support Specialist, you will play a crucial role in ensuring the smooth functioning of our organization’s technology systems. Your responsibilities will span from providing technical assistance to staff and customers to actively participating in IT infrastructure enhancements. You’ll be part of a dynamic team that aims to optimize operational efficiency and elevate our IT capabilities.

Responsibilities:

• L1 to L3 Support Activities:
• Being the first point of contact for Symphony employees seeking technical help with internal IT services and systems
• Working closely with Symphony employees at all levels to resolve technical issues focusing on quality and speed.
• Using the ticket tool and associated toolset to record, escalate and resolve incidents, problems and change requests.
• Taking ownership of onboarding new employees, new employee training and managing timely execution of termination of access for departing employees.
• System Upgrades and Security:
• Identifying trends and implementing measures to reduce overall contacts from the business into IT.
• Implementing and adhering to standard operating procedures.
• Working with the wider group on asset management.
• Working with the wider group to ensure all security protocols and procedures are followed.
• Contributing to the IT Knowledgebase, adding content to it, and sharing with our employees.
• Working with the team on various projects outside of the normal scope when required.

Required Qualifications:

• Excellent oral and written communication skills and comfort working directly with customers
• Strong organizational and analytical skills
• Excellent time management skills and the ability to self-prioritize and reprioritize
• Experience: 3-5 years of experience as an IT support specialist.
• Service-oriented mindset.
• Notable experience in administering a Google Workspace environment, Active Directory (Entra & on-prem AD and a MDM (intune)
• Has clear experience managing and supporting Windows 10/11, Linux and macOS end-user devices.
• Experience with agile product methodology is a plus

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.