Who We Are

We maintain the main subscription platform used to track, measure, and calculate customer utilization and notify customers of relevant changes. We build reliable and scalable systems that collect and calculate every customer's utilization of the ThousandEyes platform. We enable the monetization of new products and offerings. We provide the required data to the billing department for customer invoicing. We provide customers with clear insights into their near real-time usage data to help them make the best of our platform. We maintain systems that enable Sales Organization by connecting multiple 3rd party solutions and subscription management tools. 

About The Role

As a part of this team, you will build an Open Telemetry platform for sharing fine-grained telemetry data to customers and partners as well as ingesting data and configurations into the ThousandEyes platform. You will contribute to building robust and scalable data pipelines, visualizations, and microservices that support business workflows. You will make sure systems are operational and adhere to strict SLAs.

What You’ll Do

As an engineer on the Subscription Management Platform team, you will be responsible for maintaining critical platform workflows that enable subscriptions workflows and contract enforcement. You will design and implement microservices that process the usage of large data sets collected by our corpus of Cloud and Enterprise agents, as well as orchestrating how these microservices work together to deliver low latency data APIs through our web portal to our customers. You will work closely with products to build support for new products as well as work on cross organizational initiatives to scale up subscription enforcement workflows.

Qualifications

• 8+ years of software development experience
• Expert-level understanding of object-oriented programming languages such as Java, Kotlin, Scala, etc.
• History of building large-scale data processing systems
• Ability to articulate design choices based on an expert understanding of the product, technology, and ROI
• Able to handle ambiguity, scope work accurately, and provide reliable estimates for project milestones and completion
• Passion for proactively identifying and resolving risks and issues in production systems
• Background working in a fast-paced development environment
• Strong team collaboration and communication skills
• Ability to mentor peers or other members of the team 
• Bachelor's degree in Computer Science or similar

Preferred Qualifications

• Experience working with JavaScript or Typescript.
• Experience with Vue.js, AngularJS, or ReactJS (we’re currently using Vue).
• Building large-scale real-time streaming pipelines using Kafka, Druid, or Spark
• Knowledge and use of Docker, Kubernetes, and cloud technologies (AWS, GCP)

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

164,200 USD - 241,700 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.