BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

 

Pure Storage is seeking an experienced Manager for our Technical Services team in Lehi Utah. In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently. This position is ideal for strong technical services managers looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.   SHOULD YOU ACCEPT THIS CHALLENGE

• Experience developing strong teams and individuals through recruiting, performance management and team professional development
• Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
• Track record in successful cross-functional collaboration with other internal business units and stakeholders
• Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
• Thought leadership, innovative mindset and ability to operate with minimal supervision
• Ability to be flexible with shifts with advance notice
• Ability to participate in on-call\after hours support rotation
• Participate in or contribute to projects as assigned

 

WHAT YOU NEED TO BRING TO THIS ROLE

• 5+ years of experience in customer-facing, technical services related work.
• 3+ years of experience in direct leadership as a people manager
• Track record in developing strong teams through recruiting, performance management and team professional development.
• Experience in the foundations of troubleshooting complex technical problems.
• Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
• Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus!
• Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!)
• Strong Project Management skills
• Good communications and organizational skills
• Bachelor's Degree or equivalent years of experience

The annual base salary range is: $98,000 - $148,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.