Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges, and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.

The role

Reporting to the On Demand Convenience Lead, this role will involve monitoring real-time order status and ensuring seamless coordination with our partners. The primary responsibilities include reaching out to partners via calls or messages in case of any issues with orders, such as late acceptance, missing items, or tablet-related problems. The successful candidate will play a crucial role in maintaining the efficiency and quality of our order fulfillment process, working collaboratively with internal teams and external partners.

Responsibilities

• Providing an effortless premium service to our partners on Live chat by reviewing, investigating and responding to their escalated queries, aiming for a first contact resolution when possible
• Being a positive and active team player and working hard to ensure the team goals are being achieved
• Proactively escalating and communicating any issues to the concerned team
• Identifying opportunities for continuous improvement and policy refinement within the department and company

• Strong written and spoken English (plus required language would be beneficial but not required)
• Live chat and phone support experience, with impeccable phone etiquette
• Willingness to take responsibility/ownership of each issue/task that you face
• Trustworthiness – Deliveroo wants honest workers who are capable of handling sensitive personal information
• Rotational shift work including evenings & weekends.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups around.