About SumUp

Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, fair, affordable and easy to use. Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term goal is to close the loop by enabling businesses to turn transactions with customers into long term relationships.

About the role

As an Operations CSM Intern, you will play a crucial role in supporting the Italian Customer Success Team. Your responsibilities will include ensuring that all new and existing merchants have the necessary POS setup to succeed in their business. 

Additionally, you will be responsible for managing and responding to specific customer requests in a timely manner, ensuring a high-quality customer experience throughout their lifecycle. Your contribution will be important in ensuring our merchants have the best possible experience with SumUp.

Please be sure to attach your resume in English so that our hiring team can review it quickly and if selected, prepare to participate in an English-speaking hiring process (you will be part of a truly international team!)

What will you be doing? 

• Support the CSM team in onboarding new and existing Italian merchants by configuring their POS system. 
• Collaborate closely with the CSM team to ensure merchants requests and needs are consistently being met. 
• Ensure merchants are able to maximize POS usage by meticulously reviewing and enhancing product lists for the merchants.
• Efficiently process Salesforce requests, including churn and change of ownership to ensure high standards of customer satisfaction

You’ll be great for this position if

• You are able to consistently meet SLAs and targets 
• You feel comfortable working independently in a fast paced dynamic environment
• You have great organizational skills
• Previous experience in CSM, customer service or account management is a plus
• You are able to effectively collaborate with multiple stakeholders at the same time
• You are fluent in English. Communication skills in French, Italian, German or Spanish are considered a plus.

Why you should join SumUp

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.
• You'll have the opportunity to make an impact as we work in flat hierarchies
• Competitive salaries
• Continuous opportunities for both personal and professional learning and development
• We will give you the best tools to work
• Learning & development budget: €2000/employee/year
• Babbel: unlimited access to the Babbel platform to learn up to 14 languages
• SumUp Sessions: Confidential, accessible self-care. A mental health & wellbeing tool available to all employees through access to licensed psychotherapists
• We get together regularly for breakfasts, team events, office parties and sports

About SumUp

 We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

 SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.