sennder is Europe’s leading digital freight forwarder. In the traditional logistics industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.  

We are a growing team looking for a Quality Manager in the  Service Quality department to help us on our journey to revolutionize road freight logistics. The role is located in our Amsterdam or Moerdijk office.

WHAT YOU WILL DO …

As a Quality Manager, you’ll focus on strategic and operational priorities for a sennder regional offices. You will report to the General Manager, with a dotted reporting to the central Program Manager for Service Quality. Service Quality at sennder involves understanding, visibility, and communication of performance against customer expectations at each step from the order acceptance to complete load execution. The team aims to drive a proactive culture of quality and exceed service standards through evidence-based decision-making. You’ll improve the quality of data collection and reporting, thereby increasing internal, shipper, and carrier trust on key service quality metrics with a focus on your market while adopting a cohesive approach across markets. In this role, you will …

• Monitor and improve important Service Quality Metrics and work with the Analytics team to ensure accuracy of data
• Document the processes and ensure that local teams follow the operational requirements of shippers, and manage their security needs
• Develop a local Shipper Quality Program and support the commercial teams in onboarding most quality-focused shippers
• Manage the Carrier Quality Program and collect data from carriers to meet sensitive shippers’  requirements
• Balance business continuity and compliance topics, while continuously improving tracking quantity and quality through collaboration with GPS  providers and carrier teams
• Document and implement standard operational processes,  help train local teams, and introduce new tools or dashboards
• Safeguard and manage ISO and quality-related licenses,  run internal audits, and ensure adherence to standard operational processes
• Contribute to the quality product pipeline of features and technical debt from central and local perspective
• Focus on L&D - training sennder, carrier & shipper POCs on quality (in sennder context)
• Improve the quality of manual data input and oversee claims metrics to improve profitability

WHAT WE ARE LOOKING FOR …

• At least 2+ years of central operational experience
• At least 2+ years of experience working in road freight logistics, mobility, or related industries
• Experience working in one of the BI tools (preferably Looker)
• Experience with Quality / Quality Management Systems / ISO
• Experience with analytical tools such as Python or exposure to SQL is a plus
• Experience in defining solutions to complex topics with an equally data-driven and pragmatic approach
• A clear and concise communicator who can quickly synthesize a lot of information, highlight the key takeaways, and disseminate actionable insights
• Ability to analyze autonomously and translate them into actionable insights
• Ability to demonstrate excellent organizational skills and have the ability to prioritize, focus on what is important, and think about “what’s next”
• Ability to balance attention to detail with swift execution - we need to do things quickly and do them well
• Ability to self-serve, investigate, and get the information we require as well as to work with remote teams
• Experience working with MS Office skills or G-Suite skills (Excel, Word, PowerPoint)
• Fluency in English, written and spoken

WHAT YOU CAN EXPECT…

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site. 

• Dynamic scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal training. 
• Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
• We prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. 
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. 
• Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work.
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.

We value passion and leadership,  we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.