Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Propositions Development - Product & Propositions

Salary banding:   £34,000 - £44,000

Experience: Mid-level

Working pattern:Full-Time / 12 Month Fixed Term Contract 

Reporting to: Amy Conlen, Propositions Development Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Customer-focused, Action-oriented, Curiosity

Top 3 qualities for this role: Collaboration, communication & creative thinking

In the words of the team, you should leave your current role for this one because….

You’ll be designing and developing leading-edge demand flexibility propositions that form part of our key Plan Zero strategy at OVO, making a real difference for our customers, our business and our planet.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

This role sits directly within the Propositions Development team, part of the brilliant Product & Propositions team. We’re a close knit, multidisciplinary team with teamwork at the very heart of everything we do. You’ll also be working closely with the Energy team in this role, giving you incredible experience in the early development of domestic energy flexibility propositions in the UK. There will be opportunity to support in the design and development of innovative consumer centric propositions.

This role in a nutshell:

You’ll be working directly on Crowdflex - OVO is working with National Grid ESO to drive the understanding of domestic flexibility as a key resource in the management of a Net Zero Energy System. We will be helping ESO to define the next generation of tools used to manage the electricity grid. 

As the Flex Propositions Executive on Crowdflex, you’ll be responsible for the design and development of multiple customer trials, working in collaboration with a consortium of stakeholders both internally and externally. You’ll demonstrate a real understanding of the needs of the customer to build customer centric and brand enhancing propositions that will drive long-term behaviour change.

You’ll use your customer focus and creative thinking to own the design of these propositions, taking ownership and being the voice of the customer in the project. You’ll use your expertise to create a frictionless customer experience and go to market strategy. 

Love of planning to ensure quality and deadlines are achieved by teams across the business; coordinating work-streams and interdependencies across a whole range of subject areas. You’ll be the ultimate problem-solving maestro, making sure everything flows like a smooth, well-oiled machine.

Your key outcomes will be:

• Ownership. Taking full ownership of the propositions you design and develop, becoming the expert within the business and providing updates to senior team members across the business through a variety of forums
• Voice of the customer. Always making customer-focused decisions and bringing the voice of the customer into the room
• Communication. Using your strong communication and influencing skills, and ability to communicate at a senior level.
• Customer experience. Design and be accountable for providing excellent customer experience across all journeys and processes
• Stakeholder Love. Collaborating closely with both internal and external collaborators and cross-functionally. You’ll be bringing inspiring key stakeholders with your passion and knowledge whilst provoking thought and challenge where needed 
• Problem solving. Thinking creatively, using your analytical skills and ability to quickly interpret and synthesise information into clear and concise recommendations. With an agility of thought you’ll bring clarity & insight to complex situations and challenges
• Innovation. Ability to interpret customer and market insights to shape customer centric propositions

You’ll be a successful Flex Propositions Development Executive here at OVO if you…

• Enjoy championing for the customer and their needs
• Love being the go-to person
• Have excellent communication skills and a positive demeanour
• Collaborate like there’s no tomorrow
• Enjoy problem-solving and solving new challenges with fresh thinking and creativity
• Get excited about creating new propositions no one has before
• Have a willingness to jump straight in
• Enjoy a really supportive but fun atmosphere
• Have an ability to handle multiple priorities and to prioritise effectively

Let’s talk about what’s in it for you

We’ll pay you between £34,000 and £44,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..