Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

Recruiting is a key driver to Intercom’s success. As a Recruiting Operations Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal recruiter & candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. In addition to interview coordination, this position will be responsible for general recruiting systems support and other operational tasks. We currently operate in a hybrid working model and this person will be expected to be in the office in San Francisco at least 2 days a week.

What will I be doing? 🚀

• Candidate experience: Serve as the main point of contact for candidates throughout the hiring process. 
• Interview Coordination: Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Greenhouse (ATS) Super User: System maintenance, updating candidate & job records, offer & email template maintenance and auditing jobs.
• Identify opportunities to improve the recruiter & candidate experience and scheduling efficiencies
• Integrate system enhancements to existing recruiting processes
• Partner closely with operations teams on candidate and new hire audits to ensure smooth onboarding experience
• Represent Intercom’s mission, vision, and values with integrity and professionalism

What skills do I need? 📖

• 2+ years of Recruiting related experience
• Comfortable with Greenhouse ATS & Goodtime scheduling. Experience working in an environment with Workday integrations in place
• Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment. 
• Excellent attention to detail and organizational skills. 
• Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary customer service skills, the ability to manage multiple tasks and competing priorities and adapt to a fluid, high-growth environment
• Values and respects confidentiality

Bonus skills & attributes 🙌

• Familiarity with workday

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $66,400 - $89,800. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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