At Qualtrics, we create software the world’s best brands use to deliver exceptional customer experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

Qualtrics is already a best in class leader Voice of the Customer, Voice of the Employee, Text Analytics, Market and Product Research and several other categories. We are at a point where we can now innovate on top of these best in class solutions. The Product Management team is looking for an experienced and senior product leader who will drive innovations that bring all of the XM categories together and that make consolidating onto Qualtrics a no-brainer for all of our customers. An example of this kind of innovation is CrossXM, which combines data from an organization’s customer and employee programs to identify the specific employee investments that will have an outsized impact on customer success.  There are many more such innovations in concept and under development.

You will lead an organization to work closely with our customers to develop the innovations that help them take their XM game to the next level through integration across the entire portfolio. You’ll design value propositions for the C-suite at the world’s largest and most successful organizations. You’ll work directly with Executives and Directors in our customers’ organizations to solve their problems in ways that are unique, differentiated, and most importantly impactful. You’ll work cross functionally at Qualtrics to take these innovations from concept to market to maturity as defined by engaged usage of the products with high product satisfaction. You’ll report directly to our Chief Product Officer and you’ll develop the future PM leadership at Qualtrics. 

• Product Strategy: This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of customers.
• Product Definition and Execution: Favor execution via experimentation way more than strategic pontifications.
• Team Leadership and Cross-Functional Excellence: Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.  

A great product manager sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

• Have a “CEO Mindset” and own the product strategy
• Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
• Manage the entire product development lifecycle
• Develop and implement a company-wide go-to-market plan, working with all departments to execute and optimize over time
• Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
• Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
• Partners with Sales to uncover best-practices, pain points, and training needs to maximize the growth and financial performance of the product.
• Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
• Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
• Collaborate with other groups within the company to orchestrate successful product outcomes including:  Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
• A self-starter and proactive. Continually updates their perception of pain points, personas, customer goals and product expectations.
• Knows our strengths and weaknesses relative to competitors in the space and proactively positions our offering toward the best possible market niche(s) in the landscape. Stays up to date with industry publications.
• Demonstrates command and control of product set through creating and delivering internal and external presentations. Comfortable doing so at the executive level.
• Innovative with aptitude to understand innovative technology and its real-world applications
• Strong management skills, including problem solving, decision making, planning, meeting management, and delegation
• 10+ years of product management experience