We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

As a Senior IT Support Specialist within our New York office, your main focus will be to support our New York Trustpilot employees with their internal technical needs. In doing so, you will be part of a global team handling IT Tickets for Trustpilot offices. You will play a key role working mainly on-site, with flexible working, in the New York office supporting the day-to-day operations that ensure our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand, no matter how small!

What you’ll be doing: 

• Provide 1st and 2nd level Internal IT Support using our ticketing system as well as in-person.
• Assist with onboarding and training of new employees including new IT support staff.
• Be the first point of escalation for team members.
• Be responsible for IT hardware inventory and procurement.
• Working with local stakeholders to ensure IT support needs are met day-to-day.
• Ensure desks have the necessary and functioning IT equipment.
• Ensure stable performance of conference room systems and printers.
• Create and update knowledge base articles both user-facing and internal.
• Assist with office renovations.
• Take initiatives to further improve the services we provide to Trustpilot employees

Who you are:

• Several years of experience working in an on-site IT support role
• A solid understanding of and experience with IT support in an international organization
• Ability to work on your own collaborating with team members remotely
• Experience with Azure AD, Windows 10/11, macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, and Zoom. Cloud experience is a big plus
• Great interpersonal skills – you know how to connect with people and have strong communication skills
• The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment
• Ability to troubleshoot network problems at the desktop level
• Your approach to work is structured and with a positive, service-oriented attitude
• You are fluent in both written and spoken English

What’s in it for you:

• A competitive base salary ranging from $85,000 to $92,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits. 
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year 
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Full health insurance 
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks 
• Free breakfast and lunch on  Wednesdays and Thursdays and extra treats and events during the month —  think ice cream carts, coffee bars, and massages, to name a few

 

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

 

#LI-PM1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.