See yourself at Twilio

Join the team as our next Senior Manager, Career Development

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are looking for a dynamic professional who’s well-versed in the world of Talent Management and specializes in Career Development and Career Architecture. In this role, you will play a pivotal part in shaping our organization's approach to career growth.

Responsibilities

In this role, you’ll:

• Career Architecture: You will be instrumental in defining the framework for our employees' career journeys. This includes crafting the structures and pathways that align with our company's goals to enable employee progression and growth. This includes in-depth knowledge of Career Development Frameworks (CDFs), competencies, and skills.
• Development Philosophy: As a strategic thinker, you’ll play a critical role in formulating a development philosophy that fosters a culture of continuous learning and growth. This philosophy will guide how we invest in our employees' professional development.
• Program Design: Based on determined needs, you’ll partner with the Program Manager, Career Development, a direct report, to the programs that help Twilions build meaningful careers.  Design includes establishing purpose, creating resources, enabling participants and measuring success.
• HR Business Partner (HRBP) Liaison: You’ll collaborate closely with our HRBPs to ensure seamless integration of career development and management strategies with broader HR initiatives. You play an integral role in relationship building with this key group of stakeholders.
• Skill Gap Analysis: You will be responsible for establishing the process and mechanisms for Twilio to evaluate the current skills in the organization against what is required to deliver against our objectives.  You will partner closely with other members of the People team to identify solutions to bridge any identified gaps.
• Enablement Subject Matter Expert (SME): You bring extensive experience in and knowledge around driving knowledge and enablement initiatives deep within an organization. You’ll create robust enablement strategies and tools to ensure that our workforce is well-equipped to excel.
• Storytelling/Strategic Communications: As the leader of the Career Development workstream, you will design and deliver Twilio’s narrative around career development, tailoring it to the appropriate audience to elicit action.

 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 7-10 years of Talent Management experience
• 2+ years of people management experience
• Experience designing and communicating career development frameworks
• Reputation of getting work done in a highly cross-functional environment
• Project work tied to job architecture, either designing it or building upon the existing structure
• Ability to think strategically and execute tactically as needed

Desired:

• Building scalable systems that offer insight into career mobility
• Experience implementing a variety of programs to address career development needs (e.g. talent marketplace)
• Experience in organizations with a creative approach to career development 

 

Location 

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

 

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

 

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $132,320.00- $165,400.00

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $140,080.00-$175,100.

This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.