LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

You will scale and manage the success we are having in delivering our solutions to clients. You will directly manage a group of project managers in LivePerson’s program/project management team. You and your team are responsible for the success of the roll-out and launch of projects allocated to the team. Your role in our professional and technical services organization is key to success as you help drive internal roadmaps.

• Manage a team of project managers to their success metrics by leading and enabling them with all the tools necessary.
• Drive project governance and accuracy of data across the team.
• Support the team in delivering high-quality and scalable solutions to our customers.
• Proactively identify risks, resolve issues and manage escalations.
• Ongoing improvement and enablement of your team’s knowledge of the LivePerson Suite.
• Resource Allocation – Identify all delivery resource needs and request resources following plan requirements.  Management of utilization and capacity to develop plans/models for hiring needs.
• Coordinate with internal teams on project and solution delivery, such as customer success and Implementation management.
• Coordinate with internal product leadership teams on continuous improvement of our product and roadmap.

• 10+ years of professional related experience.
• Deep leadership and customer management experiences in expert teams. 
• Experience dealing with many customers in both Enterprise and mid-market.

• Experience developing best practices for your teams to leverage and deliver to the field.
• Proven track record of successful portfolio management.
• Experience in a consultative capacity in managing internal and external expectations.
• You are data-driven and can use all relevant data available to make the best decisions.
• You are a team player with not only your direct team but the cross-functional teams that you support or support you.
• Experience in coaching and mentoring a team of experts.

The salary range for this role will be between $130,000 to $160,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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