BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE......

The Senior Product Support Engineer will be a key player in our efforts to optimize the lifecycle management of our storage products, focusing on repair operations, failure analysis, and the integration of manufacturing processes. With a solid understanding of NAND Flash or equivalent semiconductor memory technologies and strong Python programming skills, you will develop innovative solutions to help enhance product reliability and maintainability, thereby reducing downtime for our customers, and contributing to sustainable product designs.

Key Responsibilities:

• Utilize Python to create automated tools and scripts for diagnosing issues, analyzing repair data, and optimizing repair procedures.
• Engage with both local and international repair centers.
• Build, modify and maintain complex test systems.
• Improve testing, diagnosis, and repair methodologies.
• Conduct comprehensive failure analysis to identify root causes of product malfunctions and collaborate with Engineering and manufacturing teams to prevent future issues.
• Work closely with the service logistics team to ensure seamless repair operations, enhancing customer satisfaction and product longevity.
• Facilitate communication across departments, sharing insights and recommendations to improve product design and manufacturing processes.
• Keep abreast of the latest trends and developments in storage technology, repair operations, and programming tools to continuously refine our repair and maintenance capabilities.

Qualifications:

• Bachelor's Degree in Electrical Engineering (BSEE) or a closely related field, with preference for candidates holding advanced degrees.
• At least 5 years of experience in manufacturing / repair operations, particularly with NAND Flash or equivalent semiconductor memory products.
• Proficient in Python programming, with a proven ability to apply programming skills to enhance repair processes and failure analysis.
• Strong background in service logistics, manufacturing processes, and repair operations, with demonstrated success in improving product reliability and service quality.
• Expertise in failure analysis, capable of pinpointing root causes and implementing effective solutions.
• Familiarity with current diagnostic tools and testing software.
• Exceptional project management and leadership skills, capable of leading cross- functional initiatives and teams.
• Effective communicator, able to articulate technical concepts clearly and persuasively to a variety of stakeholders.
• Willingness to travel up to 20% internationally and 30% within California, particularly to the Sacramento area.

The annual base salary range is: $130,000 - $196,000.00 Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.