LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

The Project Manager manages all the project management aspects of a customer's program. They will directly manage a portfolio of new and existing client digital transformation projects end to end from initiation to project closure ensuring all aspects of scope, time, quality and cost are achieved or exceeded. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients, providing an interface into client project teams, timely reporting and the management of scope, risk and escalation.

• Report to client and LivePerson leadership team on project health status including issues and risk mitigation plans. 
• Support pre-sales on deployment process, methodology and high level implementation planning for new opportunities as they approach the end of the sales cycle 
• Manage the project and SME resource allocation against incoming and ongoing projects 
• Implement LivePerson Project Governance Framework while integrating into client side project management methodology. 
• Conduct project meetings as determined by plan or agreement with customers for projects 
• Provide LivePerson platform related consulting support to LivePerson client teams 
• Support account teams to remediate account and project health issues where required 
• As the trusted advisor on project delivery,ensure that client projects are managed to achieve on time delivery, client satisfaction and subsequently customer retention and expansion.

• BS or BA degree, PRINCE2 or PMP qualifications are a must. 
• Experience with various project methodologies (Waterfall, Agile, Scrum etc.) 
• 5 years+ managing technical projects and vendors in an enterprise or SaaS environment
• Demonstrated leadership, strong negotiation and conflict resolution skills. 
• Excellent oral and written communication skills. 
• Learning mindset to keep pace with product innovation 
• Strong Analytical and problem solving skills. 
• Experience managing projects in a SaaS environment is preferred but not mandatory. 
• Travel to regional/international locations is required from time to time. 
• Participate in major launches as a cross-functional stakeholder 
• Actively connect with colleagues, cross functional team members and our customers to foster meaningful connections.

The salary range for this role will be between $110,000 - $140,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning.
• Additional: Exclusive perks and discounts.

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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