The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a “black box” outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world’s largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

ThousandEyes’ pioneered Cloud and Internet Intelligence and is widely known as the ‘Google Maps of the Internet.’ Today, ThousandEyes is central to the global operations of the world’s largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere.

The End-User Monitoring team provides network and application visibility directly from the user’s device. With this new vantage point, IT and Workplace teams are able to gain a new perspective when working to troubleshoot user’s network or application issues, through to making critical business-wide decisions based on the data we provide.

Integrations are rapidly becoming a critical part of the End-User Monitoring ecosystem. This role will work within our Client team, helping shape the future of how our customers deploy our software, how we integrate our software with other technologies and platforms.

You will be focused on creating innovations to improve the way our customers use our product to troubleshoot issues on a day to day basis. Working with our internal teams and customers, you will understand and empathise with their challenges, translating their needs, then working with your Engineering teams to build functional requirements creating innovative solutions.

• Regularly engage with customers to understand their needs and validate new ideas and concepts
• Work with Product Design teams to build innovative UI/UX solutions
• Coordinate the deliverables of several development teams to meet roadmap goals
• Throughout the development lifecycle, work hand-in-hand with Engineering teams
• Build a solid understanding for the market and competitive landscapes
• Work closely with Product Marketing, Sales and Customer Success to support the creation of customer-driven messaging, sales enablement tools and thought leadership materials to implement the go-to-market strategy
• Work cross-functional with teams both inside and outside of Cisco to design integrations

• Experience with Enterprise-grade IT infrastructure and deployment technologies (e.g. SCCM, GPO, AirWatch)
• Understanding of popular operating systems like Mac, Windows and Linux
• Proven product management experience, with demonstrated success in product definition activities, ideally at an Enterprise SaaS company
• Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience
• Excellent communication skills and the willingness to present and defend your ideas

• Knowledge of Internet Protocols (TCP/IP, HTTP, UDP/QUIC) is a plus
• Experience building with desktop-based and/or mobile based applications
• Experience working with IT and Workplace teams is desirable

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.