Role OVO-View

Location: Hub based! Bristol, London or Glasgow. But you have the flexibility to work where suits you best.

Team: Operational Readiness and Configuration

Salary banding: £40,000 - £50,000 (depending on experience)

Experience: Mid Level

Working pattern:Full-Time

Reporting to: John Stanwell, Head of Operational Readiness

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Collaborate, Improve, Deliver

Top 3 qualities for this role: Organised, Communicator, Thinking

In the words of the team, you should leave your current role for this one because….

You’ll have the chance to create a positive experience for your teammates by bringing our systems together, making them easier to use and driving our people engagement.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You'll be part of a wider team that builds, manages and maintains the systems that our people and customers use.  We strive to make these simple and efficient, constantly adapting on our journey to a zero carbon world.  We work right across the OVO organisation. 

This role in a nutshell:

You'll be the technical design authority on configuration and upgrade decisions across the Genesys WFM, QStory, Workday integrations and Centrical systems. You'll influence the CCE product roadmap based on operational and tech priorities and requirements. You'll create, maintain and align database structures and business rules within the business planning and engagement platforms (currently Genesys WFM, Qstory,  Centrical and Workday).  You'll work closely with Product teams and Workday projects to drive further integration between these systems and other platforms, such as OVO Learn and Qualtrix. You'll work across the with operation, identifying the benefits of such integration work and measuring the impact of change. You'll become the domain expert on new feature releases for each product.

Your key outcomes will be:

• Finding opportunities for improvement and efficiency and driving best in class people experiences 
• Creating new colleague journeys in relevant platforms. Drive requirements, size workload and aid prioritisation conversations
• Investigating operational needs, resolves problems and contributes to a continual improvement culture. 
• Continuously developing in role to enable full knowledge of Centrical,  WFM, Qstory, Workday and OVO Learn and their capabilities
• Cross departmental management, ensuring all relevant teams are brought together to solve issues working relevant JIRA tickets to resolution
• Creating and maintaining feedback loops with and WFM, Operations,  Coaching and Learning teams to ensure up and downstream processes are aligned and supportive of functional requirements
• Collaborating with the Genesys Partners, Workday and Centrical technical teams on systems changes and updates ensuring integrated systems are tested and functioning as intended
• Ensuring all business needs are met/enhanced by enhancing features of the existing technology stack.
• Leading collaboration across all changes and projects

Within your first 6 months month you’ll:

• Have built collaborative and engaging routines and relationships with key team members (primarily middle management) to offer technical solutions to operational challenges
• Have supported our wider Operational support team to adopt more functions with Genesys WFM and QStory
• Be known in your business area and by key collaborators as the expert in your field
• Creating and implementing test plans for changes to software and processes including peer review checks on colleagues work
• Supported the increase in automated processes across our people systems to make life easier for our colleagues
• Be able to support your team manager whilst they are absent and in developing peers in new system features

Systems:  Genesys WFM, QStory , Workday, Learning Systems, Centrical

You’ll be successful in this role at OVO if you…

• Have proven experience of leading within a contact systems workforce management or optimisation role
• Have proven experience of working in a numbers orientated, analytical role.  
• Have a strong work ethic with a high degree of energy, drive and enthusiasm
• Enjoy fixing issues, problem solving and action planning
• Are happy working with minimal supervision in a fast-moving environment
• Are highly personable, with the ability to effectively manage difficult situations
• Respond quickly and thoughtfully in a fast-paced environment, making accurate decisions under pressure
• Are a good communicator and presenter at all levels and able to build effective relationships quickly
• Are inquisitive and ambitious, always looking to improve performance
• Are self-motivated, target driven and can make decisions that impact on performance
• Are comfortable working in an Agile approach methodology
• Have solid understanding of Genesys WFM and QStory architect processes
• Are comfortable at juggling multiple things at once! There will be a lot of variety; you’re able to keep on top of it all and are prompt in delivery.

Let’s talk about what’s in it for you

We’ll pay you between £40,000 and £50,000, depending on your specific skills and experience. If your expectations are a little different, let us know!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..