If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for Senior Operations Manager who would be able to act autonomously, will define a comprehensive vision for their managed function in line with strategy set for Glovo Poland, and in alignment with other functions / areas; define north stars and inspiring paths to success.

THE JOURNEY

• Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice
• Implement, standardize and execute strategy for acquisition, retention and fleet partners across all regions in Poland
• Build long-term relationships with our fleet partners, reassure best possible on the market experience, conclude tests and experiment in one of the newest areas on the market where there are no yet best practices that are well-known
• Be responsible for courier acquisition, courier funnel optimization, conversion, onboarding excellence, newbies quality, and retention boosting
• Ensure our supply is balanced, operating each lever available in a controlled and data-driven way
• Oversee and improve courier retention via segmentation. Ensure the best performers continue to deliver 
• Define a planned churn strategy in order to always renew the fleet with the most performing couriers
• Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs in areas of acquisition and retention of couriers.
• Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Understand local and regional needs, and put yourself in the skin of the Glover - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing.
• Coordinate projects with other departments to reach your goals.
• Run experiments and A/B tests.
• Contribute towards the continuous improvement of Glover’s life-cycle through out-of-the-box thinking.
• Have a blank page for you to create! We don’t stick to a single playbook, and we expect you to build your own as the business and market evolves

WHAT YOU WILL BRING TO THE RIDE

• 4+ years of experience in highly demanding positions (operations, consulting, investment banking, finance, etc.). Experience in on-demand or consulting is a plus.
• Degree in Engineering, Economics, or similar.
• Strong analytical skills are a must.
• Project Management skills are a must.
• Proficiency in Excel.
• You have amazing attention to detail, a great appetite to learn, and are driven to get your hands dirty.
• Strong drive for continuous improvement. Problem-solving. Creative and a self-starter. Results oriented, autonomous and efficient
• You understand and can quickly guide teams to use innovative methods to save time.
• Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
• Combine a day by day and tactical management with a strategic and long-term view.
• Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
• Open to change and continuous improvement.
• Effective communication skills (both to the team and upstream).
• Results-oriented, autonomous and efficient.
• Excellent critical thinking by using a data-driven approach.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!