See yourself at Twilio

Join the team as a Staff Software Engineer for the Developer Publishing Platform at Twilio.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help build the web application powering Twilio’s most critical developer experiences, including API documentation and technical tutorials. Serving alongside developer evangelists, developer educators, and other technical content creators, you will build a web app used by millions of developers every year. You will innovate in the presentation, performance, and user experience of developer documentation. You will pair technical expertise with great stakeholder management, and help guide a technical roadmap. You will help guide and mentor other developers and contractors to deliver the solutions required by our content authors. We are not building just a simple documentation website, but a large application with frontend and backend components, automation, and a world-class contributor experience for thousands of interactive docs pages.

Responsibilities

In this role, you’ll:

• Collaborate with subject-matter experts, fellow developers, and internal stakeholders to execute on a roadmap that delivers great developer experiences
• Design and create world-class tooling for technical content creators, so they can spend more time writing and collaborating, and less time wrestling their content to work well on the website
• Drive operational excellence for the publishing platform application, maintaining robust uptime and enabling continuous delivery
• Provide technical leadership and mentor junior engineers, providing guidance, code reviews, and fostering their professional development within the team
• Work with content and SEO experts to ensure that our website is built for performance and usability from search
• Engage with end users and the broader developer community to learn how our documentation, tutorials, and technical content can best serve them
• Propose and implement new ideas to advance the state of the art in developer documentation and web-based developer tools
• Aggregate and prioritize feedback from internal customers, to ensure our publishing platform is meeting their needs

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience writing production-grade code in a modern programming language
• Full stack software development experience, including rich front ends in JavaScript and backends in a major programming language
• Experience with React and the Jamstack model of web development. Next.js and TypeScript are a plus.
• Significant experience as a technical leader on web development projects built for a developer audience
• Experience interfacing with business stakeholders, and translating business requirements into software solutions
• Experience navigating and understanding a large scale software architecture, and understanding how pieces fit together in a distributed system
• Experience supporting mission-critical web applications and infrastructure
• Comfortable asking questions and taking initiative to solve problems in a company where it is often necessary to “draw the owl”
• Excellent written and verbal communications skills
• Demonstrated commitment to seeking diverse viewpoints, and acting with intention to create an inclusive team environment

Desired:

• DevOps experience such as automating cloud infrastructure using a tool like Terraform, and building CI/CD pipelines
• Track record of open source contribution
• Experience with technical content publishing and related technologies
• Keen eye for design, particularly experience focused on UX
• Experience building DX tooling, for example, linting, code editor plugins, or GitHub custom apps
• Experience in frontend reliability, including monitoring, alerting, and responding to incidents
• Experience in writing appropriate unit, integration, and end-to-end tests
• An interest in pair/mob programming, effective asynchronous working, and seeking a productive balance between async and sync work

This role will be remote, and based in the United States.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $145,520 - $181,900.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $154,080 - $192,600.
• Based in the San Francisco Bay area, California: $171,120 - $213,900.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.