Staff Product Manager, Customer Communication (d/f/m)

Full Time
Barcelona, Spain
5 months ago
The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.

At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team, where we drive our customers’ outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers. 

We are looking for an experienced Product Manager to help establish and enforce our strategy for how we communicate with our customers to drive growth, engagement and monetization across multiple channels (in-app, emails etc). This is a strategic and rewarding role that will work cross-functionally with various product teams across Personio as well with other departments that also communicate with customers (eg. Sales, Marketing/GTM, Customer Experience, Finance etc). You will be involved in defining the principles and framework for how we communicate with our customers as well as developing and enforcing the guidelines across the company to ensure we use our customer’s attention deliberately.

Role Responsibilities: What you'll do

  • Help establish and enforce our strategy and principles for how we communicate with our customers to drive growth, engagement and monetization across multiple channels (in-app, emails etc). 
  • Develop and drive a strong collaboration with multiple departments (Marketing, Customer Experience etc) to enable shared vision, goals and effective execution against the strategy
  • Align your team around strategic goals, relevant KPIs, and measures of success
  • Plan and execute a roadmap against the strategy
  • Enforce the guidelines across the company to ensure that we are using our customer’s attention deliberately, to drive value for them and Personio

Role Requirements: What you need to succeed

  • At least 7 years of experience as a product manager building customer-facing products in a B2B or B2C company
  • At least 2-3 years focused on building a horizontal product system/platform leveraged by multiple teams in the company
  • Strong experience and interest working with cross-functional teams, within and beyond Engineering (eg. Sales, Marketing, Partnerships etc) 
  • Experience establishing, evolving and enforcing a set of guidelines with cross-functional teams
  • Have a business, technical or design background, a highly collaborative mindset, and direct experience implementing best-in-class solutions with design and engineering counterparts 
  • Fluent in English
  • Bonus: Human Resources / Complex organizations domain knowledge

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
  • Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
  • Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
  • Engage in a high-impact working environment with flat hierarchies and short decision-making processes