Strategic Implementation Specialist - London

Full Time
London, UK
4 weeks ago

 

Why is now a really exciting time to join Synthesia?

 

 

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

 

  Join the rocket ship while it's taking off! 🚀

 

 

We seek a highly motivated and dynamic Strategic Implementation Specialist to join our team. This is a new role for us and you would be crucial to define the framework and set the standard for this team that we expect to grow in the next year. You will be responsible for overseeing implementation services, providing strategic guidance, and ensuring effective change management for our clients. You will lead the project management efforts and serve as a consultant to clients, helping them navigate and maximize the potential of our AI platform.

The role...
  • Implementation Services: Lead and manage the implementation process for our clients, ensuring our platform's successful deployment and utilization.
  • Change Management: Implement change management strategies to facilitate a smooth transition for clients, helping them adapt to new technologies and processes.
  • Project Management: Act as the project manager, defining project scope, goals, and deliverables and ensuring projects are completed on time and within budget.
  • Consulting: Serve as a client consultant, helping clients determine the best ways to achieve their strategic objectives through our technology.
  • Strategic Guidance: Provide strategic guidance to clients, aligning our solutions with their business goals and long-term AI strategies.

 

About you...
  • 2+ years of experience in customer onboarding, customer education, or training in a technology company.
  • Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
  • Excellent communication, presentation, and interpersonal skills.
  • Creative and innovative mindset with the ability to develop engaging and impactful training programs.
  • Ability to work collaboratively with cross-functional teams to achieve common goals.
  • Experience with building certification programs and defining success metrics.
  • Passion for providing an exceptional customer experience and a dedication to continuous improvement.
  • Ability to thrive in a fast-paced and dynamic start up environment.
 

 

At Synthesia we expect everyone to...

  • Be an owner
  • Focus on outcomes over Inputs and Plans
  • Make the journey fun
  • Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 

 

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

💸 A competitive salary + stock options in our fast-growing Series C start-up.

📍 A hybrid setting where you can work from our London office in Soho.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🏥Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🎉 Fun culture with regular socials and company retreats (Portugal, Copenhagen & Barcelona!)

🥳 Regular tasty lunches and office snacks.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 A brand new computer + monitor and an additional home office set-up budget.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

 

 

If you want to be a part of building a legendary company, COME JOIN US! 😊