About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Summer Internship Period: 

Our internship period for this role is from May 27 to August 2, 2024. During this time, interns will have the opportunity to immerse themselves in our dynamic engineering environment, contributing to various projects and gaining valuable hands-on experience. Additionally, outstanding interns may be considered for potential extensions or full-time positions. The expected application timeline is as below; 

• Application Period - December 2023 till February 2024
• Assessment Period - January 2024 till March 2024
• Interview Period - January 2024 till March 2024
• Offer Period - April 2024 till May 2024
• Start of Internship - May 2024 till August 2024

If the internship period is not suitable for you, please consider applying for the cooperative internship which offers more flexible timings.

Get to know our team: 

The Network Operations Center is known as NOC in Agoda, and we’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free. Our department never sleeps, working 24/7 to keep Agoda products functional and usable. The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and results in state-of-the-art operation and incident management tools. Our team grows stronger every day through talent development and rewarding opportunities.  

The opportunity:

We’re looking for NOC Engineer, This position offers high visibility with senior management and with other departments within the company. This position is based in Bangkok, Thailand. In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform, and methodical problem-solving skills. To be successful in this role you must be passionate about thinking critically, test, learn from mistakes, and adapt quickly. 

In this role, you'll get to: 

• Ensure that the services and platform are being re-actively & proactively monitored 
• Escalate and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time 
• Analyze/Report potential trends to drive down repeated incidents 
• Communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention

What you'll need to succeed:

• Currently studying for a Bachelor’s degree in IT or any related fields
• Strong skills in presenting and analyzing data and creating actionable reports 
• Ability to learn and multi-task in a fast paced environment 
• Excellent collaboration and communication skills in English; Must be able to clearly describe and discuss problems
• Demonstrated problem-solving abilities, with a creative and analytical mindset

It's great if you have:

• Experience with monitoring/alert tools or platforms

#students #1 #summerintern #Bangkok

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.