Who We Are:

We are seeking a skilled and experienced Nexthink Administrator to join our dynamic IT team. As a Nexthink Administrator, you will play a crucial role in managing, configuring, and optimizing the Nexthink platform to ensure the efficient and effective monitoring of our IT infrastructure. The ideal candidate will have a strong background in IT administration, be well-versed in Nexthink technologies, and possess excellent problem-solving skills.

What You’ll Do:

• Install, configure, and maintain Nexthink components to ensure optimal performance.
• Collaborate with cross-functional teams to customize and tailor Nexthink solutions based on organizational requirements.
• Implement best practices for Nexthink configurations to maximize system efficiency.
• Utilize Nexthink to monitor and analyze end-user experience, system performance, and security incidents.
• Proactively identify and respond to potential issues, ensuring minimal disruption to IT services.
• Investigate and troubleshoot alerts, providing timely resolution and documentation.
• Integrate Nexthink with other IT management and monitoring tools to create a seamless and comprehensive IT environment.
• Collaborate with IT teams to provide insights and recommendations based on Nexthink data.
• Conduct training sessions for IT staff on Nexthink functionalities and best practices.
• Provide user support and troubleshooting assistance for Nexthink-related issues.
• Maintain accurate and up-to-date documentation of Nexthink configurations, changes, and implementations.
• Generate reports and analysis using Nexthink data to inform decision-making and improve IT operations.

We Are a Match Because You Have:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Nexthink Administrator or in a similar IT administration role.
• In-depth knowledge of Nexthink technologies, configurations, and best practices.
• Strong troubleshooting and problem-solving skills.
• Experience with IT monitoring and management tools.
• Excellent communication and collaboration skills.
• Nexthink certification(s) is a plus
• Familiarity with scripting languages for automation.
• Knowledge of ITIL practices is preferred

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.