Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

The mission of the Tech Support team is to help optimize engineering resources by triaging and resolving non-bug issues and reporting bugs with necessary information.

THE JOURNEY

• Become a master of our Operations internal tools and processes, allowing you to troubleshoot any issues that may appear
• Identify and report new bugs to engineering teams
• Create and maintain knowledge database documents
• Manage troubleshooting and resolution of Level 1-2 issues, diagnostic and triage of complex issues to relevant engineering teams
• Consolidate knowledge base to improve first-level resolution and workflows
• Work closely with engineering teams to ensure that incidents are resolved within defined SLAs
• Escalate incidents when SLAs may be breached
• Ensure that relevant stakeholders are updated regularly
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Relevant experience from an educational and working perspective
• Strong troubleshooting skills
• Experience with monitoring service applications like Datadog
• SQL querying skills
• Query data from our data lake and other sources, compare it and identify potential issues.
• Knowledge of visualization tools i.e: Looker experience is highly desirable.
• Understanding of JSON and XML
• Understanding of HTTP APIs (especially REST-style)
• Strong proven verbal and written communication skills in English and Spanish
• Ability to multitask and prioritize work
• Excellent organization skills (Detail-oriented, Routinely meets deadlines)
• Ability to work under pressure and adapt to a fast-changing environment
• Creative problem-solving skills
• An empathetic, inclusive, and curious attitude
• [Nice-to-have] Experience with Jira/Atlassian suite
• [Nice-to-have] Starburst knowledge

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan *if applicable 
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) 
• 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• 👪 Enhanced parental leave (*if applicable) 
• 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!