The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! 

Our Summer 2024 Trailhead Cohort will likely commence June 17, 2024. 

All applications are reviewed and interviewed on a rolling basis. 

As an Account Coordinator, you support the Client Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders. 

You Will:

• Develop a trusting relationship with fellow CM-ers, clients and partner agencies. 
• Represent Critical Mass's values and mission and begin to understand and showcase Critical Mass service offerings.
• Organize and set agendas for weekly client meetings.
• Partner with your account service team on key projects for our clients by assisting/leading the coordination, preparation, day-to-day oversight, and delivery of projects and special events.
• Prepare appropriate presentations and present data from varying sources.
• Liaise with internal teams across the agency, including Client Services, Project Management, Strategy, Creative, Tech, and Marketing Science teams.
• Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.
• Liaise and communicate on behalf of‚ the Client Services department.
• Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.
• Begin to understand financial literacy per account.
• Further develop digital acumen and performance marketing.
• Grow your knowledge of digital marketing and trends in the industry.

You Have:

• Preferred: prior experience or exposure to professional experience, preferably in an Administrative Assistant / Coordinator role in an interactive marketing environment or advertising agency. This could include internships experience.
• Highly proficient skills in Microsoft Office Suite, PowerPoint, and Keynote. 
• Excellent word-processing skills. 
• Excellent oral and written communication skills. 
• A thorough, detail-oriented mindset where organization is prioritized.
• Ability to multi-task and meet tight deadlines.
• Ability to work well under stress and in a dynamic environment.
• An outgoing, self-motivated and assertive personality.
• Good balance between working independently and with a team.
• Effective interpersonal skills and the ability to be a global thinker.
• Ability to proactively and diligently follow up with teams.
• Good use of tact and judgment. 
• Reliable personal transportation to work on-site at the Agency and/or Client offices in Franklin, TN. 

Nice to haves: 

• A working understanding of website design/development and digital marketing 
• A passion for the automotive category
• Demonstrable experience working as part of a team with different subject matter experts coming together to solve a common problem  

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:  

• Strengthen opportunity for continuous learning  
• Improve collaboration and team relationships.  
• Increase employee engagement  

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx