The Role: How you'll make an impact at Personio

This position is either based in Munich or Berlin with 50% remote option.

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively foster customer loyalty by closely interacting with our existing customers in the German market as a trusted advisor. If you are ready to build the category leader for HR software for SMEs in Europe with us and develop further, we are excited for you to join us!

Role Responsibilities: What you'll do

• Account Management: You own a portfolio of ~100 mid-market customers (200-500) employees). You establish yourself as a trusted advisor for your clients, and are responsible for all commercial topics. In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach.
• Cross- and upselling: You lead the complete cross- and upsell cycle, from outbound lead generation, discovery and product demos up to contract signature. You have the goal of increasing the net retention of your book of business with monthly revenue targets, OTI & quarterly accelerators in case of overachievement. 
• Renewals: You renew customer contracts by preparing offers, negotiating prices, and documenting all relevant insights. 
• Customer Retention: In close collaboration with your CSM tandem, you manage customer escalations and prevent detraction and churn. 
• Internal collaboration: You collaborate closely with your CSM counterparts to identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn. Moreover you are in close contact to our other departments (Customer Service, Product, Legal & Finance)
• External stakeholder management: You interact mainly with HR, IT, project management, external consultants, legal and C-level

Role Requirements: What you need to succeed

• You have at least 3 years of experience in Account Management, Partnership, or Sales in SaaS or HR/Recruitment environment
• You have a good command of German (C2 level) and English, both written and spoken.
• You are interested in HR and organizational topics, and you enjoy dealing with customers.
• With your experience in lead qualification and pain identification, you quickly acquire a holistic understanding of the customer and can offer individual added values
• You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers.
• Ideally, you have worked in a high pace start-up/ scale-up environment before

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes