At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an organized, motivated, and detail oriented AR Operations Specialist. This role is critical in executing the daily responsibilities of our Accounts Receivable team.

• Ensure accurate and timely billing to customers, including submitting invoices through portals as needed
• Ensure accurate and timely application of customer payments 
• Investigate unapplied payments to ensure payments are applied correctly
• Provide excellent customer service by conducting detailed transactional research, obtaining resolution, and effectively communicating with internal business partners or customers in a timely manner
• Monitor AR inbox and ensure accurate and timely response to customer inquiries, including:
• Requests for invoice copies
• Requests for reporting back up for invoices
• Requests for credit notes
• Outstanding balances on account
• Changes of contact information such as primary billing contact
• Confirming banking details 
• Completing vendor forms
• Responsible for collection efforts and maintenance of a reduced DSO
• Prepare and maintain various reports related to AR, including maintaining the deferred revenue schedule
• Assist in maintenance of an accurate AR aging report
• Assist with month end close responsibilities, including preparation of journal entries and account reconciliations
• Complete or support other projects as necessary

• Bachelor’s Degree in Accounting or related field
• 2+ years of experience in high volume cash application, accounts receivables or other areas of accounting

• Accounting system experience (Oracle Fusion, Sage, Genius or similar ERP)
• Excellent communication, organizational, interpersonal and problem solving skills
• Detail oriented, professional attitude and reliable
• Demonstrated analytical capabilities, including report writing, requirements gathering and system knowledge
• Change oriented with continuous improvement process skills
• Flexibility and comfort with continuous change, willingness to take on challenges, and work in a fast-paced environment
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Bilingual (English and French)

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.