BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Overview

Seeking an application support and maintenance specialist to join our global AMS support team. This role will have a heavy focus on the GTM area of the business especially pertaining to Salesforce and its related applications, installed packages, and integrations. The person in this role will report to the AMS Manager with an internal stakeholder relationship with GTM Systems. The AMS team is responsible for supporting end users for our core business applications while working with development teams on break fixes/bugs, configuration changes, and system/job monitoring. The GTM Systems team is responsible for the design, development and expansion of Salesforce and the overall go to market workstream of the business.

What You’ll Do

The core objectives of this position are:

• Advocate for the end user by providing a delightful and efficient user experience through professional, proactive communication, regular updates, and timely resolution of issues.
• Troubleshoot and analyze reported issues to resolution or escalation with root cause analysis. 
• Proactively highlight and address trending issues or suggest necessary enhancements or configuration changes.
• Adequately test solutions to ensure end user adoption and smooth release transition.
• Develop and articulate solution options that incorporate user experience, scalability, security and best practices.

Additional objectives of this position are:

• Provide developers and business analysts with properly documented user stories and analysis to expedite resolution.
• Maintain an ongoing understanding of application and process functionality incorporating the end user experience to reduce support issue time to resolution.

Requirements

• Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to high-level presentations.
• A drive to take ownership of reported issues and see them through to resolution.
• Experience with a global support structure stretching over multiple time zones and cultural differences. 
• Possess a love for problem solving using excellent analytical and critical thinking skills with an ability to learn quickly.
• Salesforce Certified Administrator required
• Salesforce CPQ Specialist certification preferred
• 1+ years of Salesforce CPQ experience, 3+ years of Salesforce Sales Cloud experience required
• Experience using declarative programming tools such as Process Builder, Flow, and Workflow Rules desired
• A strong working knowledge of sales processes (Lead to Opportunity, Quote to Order, etc.) desired. 
• Experience with integrated applications such as Drift, Marketo, DocuSign, Anaplan, Workato, and ChiiPiper desired.
• Experience with SAP, NetSuite, ServiceNow, Snowflake, JIRA and Boomi preferred

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.