BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Seeking an application support and maintenance specialist to join our global AMS support team. This role will involve support for ERP applications and functionality with a heavy focus on NetSuite. The person in this role will report to the AMS Manager with an internal stakeholder relationship with NetSuite architects and developers. The AMS team is responsible for supporting end users for our core business applications while working with development teams on break fixes/bugs, configuration changes, and system/job monitoring. The NetSuite team is responsible for the design, development and functionality of the NetSuite application.

What You’ll Do

The core objectives of this position are:

• Advocate for the end user by providing a delightful and efficient user experience through professional, proactive communication, regular updates, and timely resolution of issues.
• A troubleshoot and analyze reported issues to resolution or escalation with root cause analysis. 
• Proactively highlight and address trending issues or suggest necessary enhancements or configuration changes.
• Adequately test solutions to ensure end user adoption and smooth release transition.
• Develop and articulate solution options that incorporate user experience, scalability, security and best practices.
• Communication with internal team members and stakeholders in other time zones for requirements clarification and progress reporting.
• Perform in depth analysis to determine root cause if possible and work with developers on clarification of end user issues.

Additional objectives of this position are:

• Works closely with stakeholders, process managers, and end users to understand the business processes used.

Requirements

• Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to high-level presentations.
• A drive to take ownership of reported issues and see them through to resolution.
• Experience with a global support structure stretching over multiple time zones and cultural differences. 
• Possess a love for problem solving using excellent analytical and critical thinking skills with an ability to learn quickly.
• 4+ years of support experience for NetSuite including root cause analysis, end user communications, and resolution management required.
• NetSuite Administrator Certification preferred.
• NetSuite Financial User Certification or ERP Consultant Certification highly desired.
• Experience with integration applications, particularly Boomi, in regards to overall data flow for OTC processes required.
• Experience with SOX and audit compliance requirements and governance preferred.
• Experience with Order to Cash (Sales Process), SCM, Procure to Pay (Purchase Process), Saved Searches, Reports, SuiteAnalytics required.
• Experience with Inventory Management, Forms and Fields Customization, Workflows and CSV Imports required.
• Experience with Suitescript (1.0, 2,0, 2.1), Suiteanalytics and Web Services required.

• Must be able to work onsite 3 days a week

Pure creates opportunities for your development and career growth. 

At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!  

Popular Perks 

Pure offers an unlimited vacation policy, free lunches, meditation rooms, free yoga classes and employee resource groups, such as Pure Equality and Pure Vets, to encourage all of our employees to maintain mind and body wellness. We offer numerous volunteer opportunities for employees to give back not only to the Bay Area, but across the globe. 

https://hrportal.ehr.com/pure/US/What-To-Do-When/Life-Events/Joining-Pure-Candidates 

The annual base salary range is: $119,000-$179,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.