OVERVIEW & JOB DESCRIPTION  

The Assistant Manager contributes to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. You will help shape a culture that promotes a relentless customer focus to deliver all financial responsibilities. As a mentor, educator, and coach, you will develop creative  ways to inspire your team to deliver an outstanding performance every day. 

WHAT YOU’LL DO 

• Provide an authentic, friendly customer experience that exemplifies our commitment to a relentless customer focus. 
• Collaborate with the Store Manager to establish and communicate all critical metrics, expectations, and key aspects to drive team engagement, sales, design, and exceptional customer service.
• Coach, develop, and lead all aspects of performance, development, safety, and recognition for the team to ensure continuous growth and build a bench of talent. 
• Oversee and develop the Design team's knowledge of our product, selling, service, operations, and  other aspects of their roles; Provide coaching and support their allocated workload.
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation and follow-up) to drive growth and incremental sales.  
• Maintain leadership presence to include, effectively managing the floor, driving sales, scheduling the right team, in the right place at the right time, and ensuring the MOD is in role throughout the day.
• Create and maintain a culture that achieves a respectful work environment where individual differences are valued and appreciated.
• Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.
• Additional responsibilities as assigned. 

WHAT YOU’LL NEED 

• 3+ years of leadership experience involving motivating a team to achieve sales goals
• Experience establishing and maintaining a client base and design program. 
• Client-centric mindset and strong business acumen 
• Interior design, furniture, or home goods experience preferred 
• Exceptional analytical, problem-solving, and decision-making skills 
• Proven ability to motivate, influence, and inspire yourself and others 
• Track record of thriving in a fast-paced and changing environment 
• Requires the ability to work a flexible schedule to include morning, afternoon, and evening availability any day of the week. 
• Employment/promotion to this role will be contingent on the successful completion of a background check and drug test.

PHYSICAL REQUIREMENTS 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and  hear. The employee must frequently handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up  to 50 lbs. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.