Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Hardware Supply Chain Operations Quality team is seeking an Associate Hardware Quality Engineer to join our team. As an Associate Hardware Quality Engineer, you will be responsible for analyzing customer returns and field failures to determine the root cause and work with the relevant parties on corrective and preventative actions including design changes and process improvements. You may also be responsible for leading the containment and resolution of field quality events from time to time.

The successful candidate must be hands-on, have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail-oriented, and have the ability to work independently in situations with limited information. This person must establish and maintain a professional working relationship not only with other team members but also other teams within Toast. 

A day in the life (Responsibilities) 

• Perform and lead  triage and failure analysis of customer returned hardware devices.
• Manage root cause analysis activities of internal and external teams 
• Utilize knowledge of electronics and PCBA to identify risks and failures in design and manufacturing of Toast products.
• Collaborate with cross-functional teams, both internal and external, to understand hardware requirements, review design, and validate changes.
• Interface with Logistics, Supplier Quality teams and suppliers to identify, contain, correct non-conforming materials and processes
• Participate in the execution and maintenance of regulatory processes at Toast
• Work closely with stakeholders to present business cases that drive decision-making and support the implementation of design and process improvements.
• Actively participate in continuous improvement initiatives, identifying opportunities to enhance quality processes and reduce defects.
• Implement best practices in quality management and drive a culture of continuous improvement.
• Up to 5% travel, both domestic and international, may be required
• Up to 3 days per week in-office as needed based on work demands with a minimum of 2 day per week in-office.

What you'll need to thrive (Requirements)

• Bachelor's degree in Electrical Engineering, Mechatronics Engineering, or a related field. (Master's degree preferred.) 
• Minimum of 2 years of related experience.
• Experience as a Quality Engineer with a focus on hardware root cause analysis and design improvements.
• Previous experience in printed circuit board assembly, high volume manufacturing industry, quality management system.
• Experience using basic hand tools and digital multi-meter
• Ability to work independently and with limited data will be critical to success in this role
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Proficiency with advanced electrical diagnostics tools such as oscilloscopes
• Familiarity with structured problem solving process such as 8D and fish-bone diagrams preferred
• Familiarity with common industry standards such as IEC61000-4 is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI 

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.