The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass and support you as part of the team to grow your career with us! 

Our Winter 2024 Trailhead Cohort commences February 06, 2024.  

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized.  

As the Associate Market Researcher, you are excited to be part of a small market research team working in a fast-paced environment. Your role involves effectively communicating complex research through various mediums, including verbal, written, and presentations— but you’ve got that covered. You're eager to apply your analytical skills and gain hands-on experience in qualitative and quantitative research, analysis, and reporting. Additionally, if you have prior experience in qualitative market research and social science research, that would be a valuable asset.

You Will:

• Support the management of private, online market research communities, including communicating results, managing support emails, and more to keep members engaged.
• Initiate, plan, and conduct market research via primary and secondary sources. 
• Analyze both qualitative and quantitative data to derive insights and discover unmet audience needs. 
• Utilize creative data exploration to identify digital solutions mapped against identified consumer needs. 

You Have:

• Rudimentary knowledge of the research process, including requirements, methodology design, recruitment/screeners, discussion guides, survey instruments, data analysis, and reporting. 
• Proven ability to synthesize and analyze complex information. 
• Ability to discern both the tactical and strategic implications of research findings. 
• Ability to communicate complex subject matter verbally, in writing, and through presentations. 
• Proficiency in Microsoft Word, Excel, and PowerPoint. 
• Ability to work independently under tight deadlines. 
• Ability to collaborate effectively in team environments. 
• A sense of curiosity in both the qualitative and quantitative aspects of consumer dynamics.  

 What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents  
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Funding towards external Learning and Development  
• Enterprise-wide employee discounts  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:  Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement. 

 This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx