About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

The Associate Renewals Manager is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Sales teams to ensure timely delivery of quotes to the customer and securing PO and signature from customers and channel partners. They will also need to be able to identify growth opportunities within their customer base and work with sales to close these opportunities efficiently.  They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Here's a closer look at this key role:

• Track an accurate renewal list by quarter, account, rep and territory
• Prepare and send renewal quotes to customers
• Weekly follow-up on deals, negotiation, closing
• Ensure Purchase Orders/Contracts are processed before previous contract expires
• Work closely with LogicMonitor cross-functional teams to ensure timely completion and closure of contracts
• Forecast renewals on a weekly basis with leadership
• Forecast risk/churn on a weekly basis to ensure accurate forecasting for the business
• Build trust and relationships with our customers
• Proactively identify customer dependencies, keeping ahead of potential blockers and driving renewals to on-time closure
• Support existing programs to maximize company revenue and resolve customer related contract issues 
• Work with sales to support any potential growth deals
• Price out and quote growth opportunities
• Close and deliver on growth deals
• Achieve established retention goals

• Basic knowledge of Software as a Service business model
• Basic knowledge of software renewals preferred
• Basic proficiency in Salesforce (SFDC) or similar CRM tool
• Process oriented with strong attention to detail, effective organizational, multi-tasking and time management skills
• Ability to grasp and navigate business practices related to Sales and Customer Success

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Anticipated Application Close Date: 09/28/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.