The Design Services Sales Strategy & Operations team is looking for an Associate to help build one of our newest consumer-facing sales teams. This role will play a critical role in driving the discovery, testing, and implementation of programs & initiatives to grow / scale our Retail Design Services program. This is an opportunity to wear multiple hats and drive impactful change in a highly visible, cross-functional role. If you have an interest in constantly improving customer & associate experience, thrive in fast-paced entrepreneurial environments, are organized and detail-oriented, are a data-driven problem solver, and have solid communication skills then we encourage you to apply! 

What You’ll Do

• Pursue innovative ideas that question the status quo, devise a testing agenda to prove concepts, and utilize data to determine the value and if/when a solution should be pursued
• Become entrenched in our program metrics / data to monitor business performance and influence business decisions, eventually, becoming the team’s expert for retail design services
• Build a strong understanding of sales operations and metrics that impact overall business performance to deliver regular and ad hoc reporting
• Become an expert on the retail experience from both the customer and the designers point of view. Look for opportunities to improve and streamline steps in the design process, and incentivize designers to drive desired business outcomes   
• Use quantitative and qualitative analysis to identify operational improvement opportunities. Build a deep understanding of both the Retail Associate and Designer workflows, tools and experiences (both customer and Designer facing), and proactively identify opportunities to improve the program and effectively communicate them to team leadership
• Own projects end-to-end to ensure that programs & initiatives launch as planned. 
• Engage in training with functional teams as part of implementation projects and spearheads the creation of required documentation, such as manuals or internal policies. 
• Partner with analytics, data engineering, product management, and sales enablement teams to execute on strategic priorities
• Travel to retail stores for new openings, training purposes, and general relationship management with the retail team 
• Build leadership skills by working cross-functionally with multiple stakeholders, generating buy-in, and driving implementation projects.

What You’ll Need

• Bachelor’s degree
• Excellent communication, both written and verbally
• Collaborative mindset that thrives as part of a team
• Data and process-oriented, demonstrated ability to continuously learn new tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization 
• Drive to win and steer collaboration cross-functionally
• Investment in the customer experience
• Willingness to travel up to 20% of the time

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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