Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

JOB PURPOSE:

In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

Duties and responsibilities:

• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands on technical design, configuration, and troubleshooting of the Okta service.
• Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• Up to 50% potential travel required to customer sites. 

Qualifications:

• 3+ years experience as a technical consultant delivering solutions to external customers.
• 2+ years experience in designing and implementing security and identity management solutions to support critical systems and business programs.
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
• Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
• Familiar with API management using Mulesoft, Axway or Apigee preferred.
• Ability to work independently and multi-functionally supporting the development of client work you're doing.
• General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Some SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
• Ability to Multi-task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands-on contributor
• Superb communication skills, including issue tracking, triaging and crisis management.
• Some experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards

Nice to have:

• Experience in designing and implementing security and identity management solutions to support critical systems and business programs
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Familiarity with API Gateways, CASB, and Reverse Proxies (NGINX)
• AD experience is assumed and LDAP experience is helpful
• On-prem Microsoft experience is a plus
• Experience with mobile app development is a plus

Problem Solving:

• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Asks probing questions to elicit facts and clarify a situation.
• Identifies critical issues with ease.
• Engages appropriate resources to obtain information, seek suggestions and acquire assistance.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication:

• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.

Team and Customer Interaction:

• Helps to facilitate effective team interaction.
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Education:

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$108,000—$162,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$134,000—$202,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.