Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Renault and Nissan.

As an Associate Technical Support Engineer you will be responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by us. The everyday routine includes handling customer cases reported and managed through the case management tool and providing pro-active supervision for the Syncron applications. The nature of the customer cases can be very broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

• Provide Technical and Business Support to our customers
• Configure Syncron’s products to fulfil customer’s needs
• Gather, analyse, and document customer requirements
• Identify and report enhancement ideas and bugs and channel feedback from the customers
• Manage cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the ticketing tool
• Provide fault isolation and root cause analysis for technical issues
• Publish documentation in the Knowledge Base, create/maintain issue logs, resolution steps
• Provide configurations, troubleshooting, and best practices to customers
• Ensure that SLAs are strictly adhered to

• Technical support experience
• SQL knowledge (preferred: PostgreSQL)
• Experience with data analytics tools such as PowerBI and Tableau 
• Bachelor’s degree in Computers, or another equivalent field
• Fluency in English (Swedish is not required 😉)
• Proficiency in Microsoft Excel
• Strong problem-solving skills and an analytical mindset
• High sense of urgency and accountability
• Java Code reading

• Environment facilitating professional growth 🚀
• Respectful and friendly work environment 🌍
• Internal training sessions, external conferences and training options, access to LinkedIn Learning courses 💡
• Employee referral program - a bonus of 1500 EUR if the referral gets hired
• Flexible working hours and no micromanagement 🕰️
• We do respect one another, and we do enjoy working together – we play pool and board games (mostly online these days), organize internal activities and events - to name just a few 😊

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON#LI-Remote#LI-Hybrid#Full-Time#Associate