Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

The role of IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our offices. As part of this, we directly support Audio & Video conferencing and events systems, including the associated processes, hardware, software and third-party tools.

An AV Technician is involved in all aspects of Audio-Visual at Intercom and is responsible for building and managing the AV technical infrastructure and associated processes. The AV Tech is also responsible for designing and running events across our offices, enabling the business to communicate and collaborate effectively.

We currently operate in a hybrid working model - we need someone who can be in-office in our downtown 2nd St office in San Francisco at least two days per week.

What will I be doing? 🚀

You will be working within the IT team and stakeholders like the Comms, Operations, Workplace and Executive Assistants teams to build and scale our audio-visual events infrastructure and train our frontrunners that will own end-user support and events. We are expecting impactful work from a highly skilled and motivated individual with a strong background in AV technology and a proven track record of designing and building internal tooling and processes.To achieve the above, you will:

• Develop and scale our audio-visual infrastructure to meet our growing needs.
• Create and implement internal tooling and processes to improve the end user experience.
• Collaborate with cross-functional teams to ensure the successful execution of AV projects.
• Maintain up-to-date knowledge of AV technology trends and advancements. 
• Train and enable our IT Support frontrunners to support end users and run AV events.

What skills do I need? 📖

• Experienced in configuration and optimization of QSC components for superior audio performance in complex environments.
• Experience in programming of Crestron control systems for sophisticated AV setups, ensuring seamless integration and user experience.
• Leadership in the design and implementation of innovative AV solutions, adapting to evolving technology trends.
• Experience directing and overseeing the operation of VMix for event productions, including live streaming, multi-source mixing, and complex video/audio feeds.
• Ability to rapidly diagnose and resolve complex technical issues, providing expert-level troubleshooting during live events.
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and AV. With the ambition to be part of the best IT team in the industry.

Bonus skills & attributes 🙌

• Relevant experience and certifications with AV technology and tools like QSC, Crestron, NDI, Google Meet, Logitech, Zoom, etc.
• Cloud-heavy hybrid infrastructure AV production experience
• Buildout experience

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $85,000 - $115,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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