At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About us:

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the Department:

Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering to enable Cloudflare internal teams to operate most efficiently. The team establishes end-to-end governance principles and frameworks, leads business partnering, drives program planning, execution and demand capacity management. 

About the role:

High-growth companies tend to evolve quickly as they grow, so we are looking for talented individuals who thrive in a fast-paced environment and crave ambiguous problems. This role supports the growth of the IT Planning and Governance initiatives, and focuses on documentation, system compliance and continuous improvement.  This role calls for you to understand how data-driven changes to processes can improve efficiencies and add value. You must be able to articulate those ideas and balance them against what’s technologically feasible and financially and functionally reasonable.

Responsibilities:

• Leads the documentation and processes standardization across IT Governance
• Work with management and IT Business Partners in the planning, analysis and generation of the annual project plan for large-scale IT initiatives.
• Standardizes and updates documentation for IT compliance, including narratives, process flowcharts, risk and controls matrix;  evaluate controls as new systems are developed and/or process changes.
• Use data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Uses analytical skills to create data models, providing forecasts, data insights or retrospective analysis on key implementations.                                                                                                                                                                                                           
• Collaborates with IT Operations, Procurement, Enterprise Applications and Engineering to understand, evaluate, and improve processes and internal controls, including FP&A support and capacity planning
• Works with IT Business Partners / Product Managers to identify success criteria and metrics to be used to evaluate tool / project performance

• Closely collaborates with Technical Program Managers to ensure compliance and proper documentation during system implementation 
• Helps facilitate, prepare, and monitor IT compliance milestones in alignment with IT governance calendar
• Surveys internal customers for feedback and adjusts activities accordingly in support of IT governance deliverables
• Works with process owners to identify key controls; establishes and updates compliance narratives to be current and consistent
• Monitor deficiencies resulting from compliance testing and the adequacy of remediation efforts

Examples of desirable skills, knowledge and experience: 

• Bachelor's degree in a related field such as information systems, computer science, business, finance or accounting
• Minimum 5 years of experience
• Strong quantitative and analytical skills, familiar with Coda or similar data modeling software a plus.
• Strong oral and written communication skills
• Excellent interpersonal and communication skills; ability to operate in a cross cultural and complex matrix environment with the ability to deliver consensus across functions.
• Analytical thinking and problem solving
• Detail-oriented and capable of delivering a high level of accuracy
• Comfortable working in a fast-paced, ambiguous environment
• Ability to optimize value for the corporation by continuously searching for opportunities in process improvements
• Ability to work in a highly organized and efficient manner, and a driver that can take projects to completion in a timely manner
• Flexible, “special-projects” orientation coupled with solid multi-tasking abilities
• Familiarity with business process risks and controls is a plus

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.